Account Manager - Reed : Job Details

• Annual Salary: £45000 to £55000
• Location: Poole
• Job Type: Full-time, Office-Based - 40 hours

Join our team as an Account Manager and leverage your proactive, customer-focused approach to drive business growth and build strong relationships. This role is perfect for someone passionate about delivering exceptional service and identifying new opportunities within our customer base.

• Make a high volume of proactive outbound calls and respond to customer emails promptly.
• Schedule appointments for Business Development Managers (BDMs) and maintain accurate CRM records.
• Manage quote requests, liaising with internal teams to ensure accuracy on stock, pricing, and delivery.
• Analyse customer accounts to identify growth opportunities and whitespace products.
• Maintain and update CRM and ERP systems with all customer interactions and account details.
• Handle customer complaints professionally, ensuring timely resolution and documentation.
• Conduct regular account reviews and support BDMs with strategic planning.
• Stay informed on industry trends and customer needs to suggest relevant product ranges.
• Collaborate with internal departments including Finance, Marketing, and Procurement to ensure seamless service delivery.

• Experience in B2B or B2C account management or sales.
• Confident in phone and virtual selling.
• Strong commercial acumen and data analysis skills.
• Excellent relationship-building and negotiation abilities.
• Proficient in CRM and ERP systems.
• Personal attributes include being hungry, humble, and smart.
• Proactive and tenacious with a customer-first mindset.
• Emotionally intelligent and a strong communicator.
• Self-motivated and able to work independently.
• A collaborative team player with a positive attitude.

• Competitive salary and performance-related incentives.
• Opportunity to be part of a supportive and energetic team.
• A workplace that values initiative, creativity, and a commitment to excellence.

To apply for this Account Manager position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.