Account Handler - Brunel Insurance Brokers : Job Details

About the Company

Brunel Insurance Brokers has 8 offices around the UK- this role is required at our Penzance site.

Brunel has been recognised for its commitment to client service by being awarded the prestigious Chartered Status by the Chartered Insurance Institute (CII)- this is the industry’s gold standard for firms of Insurance Brokers.

As a business, we ensure that our clients receive the very best advice and customer service on a wide range of insurance products- acting for over 8,000 corporate, commercial and personal clients throughout the UK.

As an employer, we provide our staff with a fun and lively working environment whilst also encouraging and developing them through their Insurance careers.

Main Duties & Responsibilities:

• Requesting official claims summaries from insurers (historical & current)
• Liaising with Claims & Technical for updates
• Getting subs from clients
• Updating/chasing insurers and London Market Team
• Acknowledging/answering client queries
• Acknowledge correspondence with insureds
• Preparing quote requests
• Inbox management if out of the office (prioritising/actioning) – handovers for return
• Taking calls and handling/taking messages as appropriate
• Inputting Quotes into Risk Manager and requesting check from Broker Support
• Preparing Q&Cs/Client docs/EOC’s etc.
• Analysing documentation (from insureds or insurers) to check it is in order – wordings, endorsement etc. with comparisons
• Liaising with Broker support for processing
• Arranging meetings/checking availability between broker and client
• Creating Risk Overviews in advance of client visits
• Handling MTA’s and Queries wherever possible (with input from the Broker)
• Cross-sell other products or raise awareness of opportunity to Broker

Requirements:

• At least 3 years’ experience of being an Account Handler

Benefits:

• Flexible Working Hours
• Working From Home allowance (40 days per year)
• 25 days paid annual leave Bank Holidays
• Death in Service (3 x Salary)
• Regular Company parties (previous ones include boat parties, masquerade balls)
• Free eye test and contribution towards glasses
• Employee Assistance Programme, with access to an Online GP for you and your family to use
• Pension Scheme
• Cycle to Work Scheme

Job Types: Full-time, Permanent

Pay: From £30,000.00 per year

Benefits:

• Company events
• Cycle to work scheme
• Health & wellbeing programme
• Work from home

Experience:

• Account Handler: 3 years (required)
• Insurance: 3 years (required)

Work Location: In person