Account Coordinator - Alexander Mae (Bristol) Ltd : Job Details

Avonmouth, Bristol, BS11

Monday – Thursday 7.30am – 4.30pm with a 4pm finish on Fridays – 100% office based

£27-29,000

The Role:

On behalf of our client, we are seeking an Account Co-ordinator. This is an office based role suitable for someone who loves dealing with people and also has good administration experience. In this role you will be responsible for all day-to-day tasks required in the planning and organising of their contracts. Have a basic understanding of site health and safety requirements to support service delivery and compliance, oversee material and labour requirements in a smooth and efficient manner, as well as ensuring the fitting teams meet strict standards of fitting as required by the customer.

Key responsibilities will include:

• Main point of contact for their contracts. Managing and dealing with all queries and day-to-day tasks required to ensure the smooth running of account.
• Day to day running of remedials, including all administration tasks from booking in works, entering data onto Act (their CRM)
• Managing the customer care mailbox.
• Organise and manage in house labour and sub-contractors to carry out work as required. Ensuring all associated paperwork is completed and checked prior to commencement of works.
• Liaise with sites to ensure that they are ready before works commence to avoid wasted labour and resources. Managing the site inspection inbox and flagging any issues from inspections to the Operations Manager.
• Support the Operations Team, to deliver projects under budget, keeping a running costing sheet for each contract to show budget control and effective timely re-costings.
• Handling phone calls from sales, sites, and customers.
• Responsible for updating internal databases and spreadsheets.
• Chase signoffs via phone and email in order to process the job for invoicing.
• Procure materials from the stock available in-house.
• Support site staff with site H&S requirements and compliance.

The Person:

For this role our client is looking for someone who has excellent people skills and administration experience. In addition to this they are seeking someone who has:

• Excellent IT skills
• Able to communicate on the phone and face to face with office staff, site staff, fitters, subcontractors and suppliers
• A sound commercial approach to problems and solving them
• Previous experience in office administration and business processes.

The Salary:

£27-29,000

The Benefits:

20 days holiday+ bank holidays Christmas close down. – the company shuts down at Xmas these days are covered as additional by the company., Pension, Free Car Parking

The Hours:

Monday – Thursday 7.30am – 4.30pm with a 4pm finish on Fridays

The Location:

Avonmouth, Bristol, BS11