3rd Line Support Lead - SR2 : Job Details

3rd Line Support Lead | Azure | O365 | Networking | Cloud-FirstBAU Escalation | Process Excellence | Team Leadership | South-West BasedSR2 is partnering with a long-term client who is driving a transformation towards a cloud-first operating model. We’re looking for a 3rd Line Support Engineer to act as the BAU escalation point, leading and mentoring two junior engineers to ensure seamless day-to-day IT operations.This role is hands-on and process-driven, ideal for someone who thrives on solving complex issues, bringing structure to operations, and guiding others in a collaborative, forward-thinking team culture.Key Responsibilities:

• Serve as the 3rd line escalation point for Azure, O365, networking, and infrastructure issues
• Lead and mentor a small team of junior engineers, ensuring effective knowledge transfer and development
• Drive BAU excellence across cloud infrastructure and on-premise networking environments
• Troubleshoot, maintain, and improve enterprise tooling
• Support the transition towards a modern, cloud-first operating model
• Ensure adherence to processes, proactively identify issues, and implement long-term solutions across the IT stack (endpoint, access, network, cloud)
• Maintain documentation and foster knowledge sharing within the team

Ideal Candidate Profile:

• Strong hands-on experience with Azure, O365, and networking principles
• Proven background in IT infrastructure or 3rd line support roles
• Comfortable acting as an escalation point and guiding junior engineers
• Process-driven, organised, and proactive in problem resolution
• A collaborative, team-oriented mindset with strong communication skills
• Based within South-West

The Details:

• Rate: Negotiable
• Outside IR35
• Duration: 3 months initial (extensions highly likely)
• Location: Hybrid
• Opportunity to join a supportive, forward-thinking team making real IT improvements