3rd Line Support Engineer - Xact Placements Limited : Job Details

3rd Line IT Support Consultant

?? Location: Oxfordshire - Home, Office & Client Sites?? Salary: Competitive, based on experience

My client are on the lookout for a proactive, customer-focused 3rd Line IT Support Consultant to join their growing team! This is a dynamic role combining remote, office, and on-site support across Oxfordshire and the Midlands. You'll be part of a friendly, fast-moving team, handling BAU support, major projects, and technical leadership.

What You’ll Be Doing:

? Deliver top-tier customer service - always!? Provide expert on-site, remote, and phone support? Manage and improve IT processes, infrastructure, and security? Lead and implement major IT projects? Research, test, and evaluate emerging technologies? Act as an escalation point for 1st & 2nd line support? Work with 3rd-party vendors to resolve complex issues? Keep documentation sharp and up-to-date? Mentor and guide junior team members

What They're Looking For:

? Essential Skills:

• Strong communication and customer service mindset
• Proven troubleshooting skills in a fast-paced environment
• Microsoft 365, Azure, Intune
• Windows Server, Exchange, Hyper-V
• Networking (VLAN, VPN, Firewalls, WatchGuard, Meraki, Ubiquiti, VOIP)
• Security solutions (Sophos, Cisco Umbrella)
• Hardware support (Dell, HP, Lenovo)
• A full UK driving licence

? Bonus Skills (Nice to Have):

• Degree in IT or related field
• 4+ years in a similar role (preferably MSP)
• MCSA, Azure, or Microsoft 365 certifications
• ITIL Foundation
• VMware vSphere, SAN, iSCSI experience

Why Join?

?? Career Growth: Fully funded training & certifications?? Perks: Company pension, bonus scheme, life insurance?? Extras: Company car, phone, broadband benefits

If you're a problem-solver with a "can-do" attitude and a passion for tech, we want to hear from you! Apply now and level up your career.