3rd Line IT Support and Project Engineer - Cloudscape IT Ltd : Job Details

Location: London Bridge

Type: Full-Time at office during probation and hybrid possible thereafter

About Us: We are a small but dynamic Managed Service Provider (MSP), founded in 2002, dedicated to delivering top-notch IT solutions to our clients. Our team is passionate about technology and committed to providing exceptional service. We are looking for a skilled Project and 3rd Line Engineer to join our team and help us deliver successful projects for our clients. This position will have a great impact on our efficiency as a Team and will vastly improve our clients environments. We have grown the company to 30 staff with a dedicated Servicedesk, Cyber, Projects & Accounts Management Team. Our client base has also steadily grown since 2020 via a number of small MSP acquisitions and we’ve had a very successful integration with staff and clients alike.

Key Responsibilities:

• Along with our Project Manager have the ability to technically lead, implement and deliver projects for our clients.
• Design, implement, and maintain networking solutions, including Wifi, LAN, VLAN, WAN, HIgh Availability and VPN.
• Implement, manage and support Microsoft Azure, 365, Sharepoint environments, including Managed Desktops, storage, and vNetworking.
• Implement and manage virtualisation technologies such as VMware and Hyper-V.
• Develop and maintain PowerShell scripts for automation and system management.
• Develop and test DR/BC plans for clients including Veeam, Axcient, Acronis, Azure, Datto
• Projects including migrations to Sharepoint, Intune, Entra, Conditional Access, MDM, Autopilot
• Configure, manage, and troubleshoot firewalls and other security appliances including predominantly Fortinet equipment
• Provide 3rd line support for complex technical issues, ensuring timely resolution and minimal disruption to clients.
• Ensure robust cyber security measures are in place, including threat detection, response, and mitigation.
• Collaborate with clients to understand their IT needs and provide tailored solutions.
• Document technical procedures, configurations, and project plans.

Skills and Qualifications:

• Proven experience in a 3rd line support role and project delivery within an MSP environment.
• Strong knowledge of networking technologies (LAN, WAN, VPN, etc.) - HP, Ubiquiti, Fortinet, Meraki
• Expertise in Microsoft Azure, including virtual machines, storage, and networking.
• Proficiency in virtualisation technologies such as VMware and Hyper-V.
• Previous experience with Intune/Entra/Autopilot configuration and rollout
• Advanced PowerShell scripting skills.
• Experience with firewall configuration and management - Fortigate, Cisco
• Solid understanding of cyber security principles and practices.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and interpersonal skills.
• Ability to manage multiple projects and priorities effectively.
• Relevant certifications (e.g., Technical Degree, Microsoft Certifications, Azure Administrator, CCNA, VMware Certified Professional, CompTIA Security+) are a plus.

Competitive Salary

Auto Enrol Pension

Quarterly Staff Events

Project Quarterly Bonus