3rd Line IT Engineer - Verus Recruitment Partners : Job Details

Job Role: 3rd Line Engineer Location: Leeds Salary: £30,000 - £40,000 Contract: Perm, full-timeAre you ready to dive into the dynamic world of tech?Verus Recruitment Partners is thrilled to team up with an MSP on the hunt for a 3rd Line Service Desk Engineer. This isn't just any role—it's a chance to join a company that champions its employees, fosters an incredible work culture, and thrives on cutting-edge technologies. Responsibilities:

• Addressing third-line technical issues, setting a benchmark by meeting KPIs
• Offering assistance for all customer inquiries and incidents
• Assuming responsibility for incidents and ensuring ongoing support throughout the ticket lifecycle
• Delivering Technical Pre-Sales Consultations to Sales Managers
• Creating and maintaining comprehensive client documentation to accurately record all changes and updates
• Providing on-site third-line support to customers when required
• Engaging in Research and Development, as well as contributing to the design and implementation of Systems Architecture Solutions

 Skills/ Experience:

• Previous MSP experience
• Great written and verbal communication
• Strong problem solving skills
• Comfortable with working I a demanding, fast paced environment
• Full clean driving licence

 What’s on offer:

• Generous holidays including BH 
• Birthday off
• Funding of personal certification to further your career
• Own personal and development plan
• Be part of a great team with a fantastic company culture
• Regular social events
• 24/7 Employee Assistance Programme
• Health Insurance 

 For more information, please contact our Sheffield Team on ***Verus Recruitment Partners are acting as a Recruitment Agency in relation to this vacancy and is an Equal Opportunities Employer**Keywords: 3rd Line, Engineer, Service Desk, Leeds, Sheffield, West Yorkshire, South Yorkshire, IT Engineer, Senior IT Engineer, Service Desk Engineer, MSP, Managed Service Provider