3rd Line Infrastructure Support Engineer - 100% IT Recruitment Ltd : Job Details

3rd Line Infrastructure Support Engineer

100% IT Recruitment Ltd

Job Location : High Wycombe, UK

Posted on : 02/05/2025 - Valid Till : 09/06/2025

Job Description :

3rd Line Infrastructure Support Engineer

Nr High Wycombe£50,000 + Bonus + Benefits

This is a fantastic opportunity for you, a 3rd line Infrastructure Support Engineer / 4th line / Technical Specialist, to join a leading IT Support company providing the highest quality support to UK and international companies.This position is a mix of Infrastructure, IT Support and project work with key skills being:

  • VMWare - building from scratch
  • SAN - set-up and manager - deep knowledge
  • VEEAM or equivalent
  • As well as these key skills, the 3rd line Infrastructure Support Engineer will require:

    • Strong experience of virtualised environments including installation, configuration, and management. (VMware, Hyper-V etc).
    • Expertise in Windows Server 2019 onwards.
    • Expertise in physical server hardware architecture (HPE ProLiant / Dell PowerEdge)
    • Expertise in network storage solutions - SAN / NAS (HPE SAN).
    • Strong experience of Microsoft environments (ADUC, GPO, Certificate Services).
    • Installing and configuring backup solutions. (Veeam etc)
    • Microsoft 365 administration (Intune, compliance, security, licensing)
    • Network awareness (Basic routing, subnetting, VLANs, Firewalls)
    • Exposure to RMM solutions (N-able, Splunk, Arcsight etc)
    • Full UK Driving Licence and own car

    Key Skills\Responsibilities:

    • Provide exceptional level of Technical Service to our customers.
    • Manage service tickets in line with ITIL standards.
    • Demonstrate strong communication skills, both written and verbal.
    • Work independently or as a team to meet deadlines consistently.
    • Act as technical lead for projects that you are assigned to.
    • Seek opportunities to enhance skills and stay updated with industry trends with the ability to deliver findings to management.
    • Show a pro-active attitude towards Technical Support.
    • Conduct yourself in a professional manner when visiting customers.
    • 5+ years' experience as a 3rd line IT infrastructure engineer actively supporting the technologies listed above.
    • 5+ years of experience in a Customer Support role.

    If you are a 3rd Line Infrastructure Support Engineer / Infrastructure Engineer /4th line support engineer or equivalent, with very strong VMWare, SAN and Backups like VEEAM, then please send your CV to me today as this position will go quickly.

    Salary : 45000 - 50000

    Apply Now!

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