2nd Line Support Technician - Lighthouse Personnel LTD : Job Details

2nd Line Support Technician

'Recruiting for your future success’

Our client specialises in IT consultancy and Remote Hosting. They pride themselves in understanding their clients IT requirements, without using baffling technical terminology.

2nd Line Support Technician

£Negotiable DOE | Monday - Friday, 8:30am - 5:30pm | Chelmsford | Out of hours work offered back in flexible lieu time | 20 days holiday, plus bank holidays | Laptop / Company Phone Provided | Contributory company pension scheme | The opportunity to develop, progress and work within a rapidly growing organisation | Working closely with a team of talented individuals with a great work ethic who also love to have fun! |

The 2nd Line Support Technician is required to ensure the timely delivery of a quality technical support service to the business. You will gain an expert understanding of all systems and technologies used by the business and ensure support incidents are progressed and resolved within departmental SLA’s.

Duties (to include but are not limited too):

• Work on a 24/7 Nationwide help desk daily activities, ensuring timely and professional delivery of support against agreed processes
• Resolve support incidents ensuring all tickets are progressed and resolved within departmental SLA’s
• Respond to and work on 1st and 2nd line support incidents
• Develop a wide understanding of all systems and technologies used by the business
• Travel onsite to clients for support, client meetings and out of hours support
• Ensure you comply and follow the company values

Person Specification:

• Ideally 3-5 years experience in a support role, including 2nd Line Support incidents
• Confident, personable and customer service focused
• Articulate and able to communicate effectively to users in a clear non-technical language
• Understanding of server hosting and virtual technology
• Effective project and time management skills
• Ability to work in a fast-moving, growing dynamic business
• Excellent organisational skills
• Driven and focused to keep response times within SLA requirements
• Flexible to work evening and weekends

LIGHTHOUSE PERSONNEL LTD ARE A RECRUITMENT AGENCY WORKING ON BEHALF OF A CLIENT.

PLEASE NOTE WE RECEIVE A LARGE NUMBER OF APPLICATIONS PER VACANCY AND UNFORTUNATELY CANNOT RESPOND TO ALL APPLICANTS. THEREFORE, IF YOU HAVE NOT HEARD FROM US WITHIN A MONTH FROM APPLICATION DATE, IT IS LIKELY THAT YOU HAVE BEEN UNSUCCESSFUL.

If you have been successful, we will contact you by the phone and begin taking you through our step by step recruitment process, doing our utmost to ensure the role is right for you, ascertaining your suitability in the process. This process will all be explained on initial contact.