2nd Line Support Engineer - VIQU IT Recruitment : Job Details

2nd Line Support Engineer / BAU – 12-month contract - Crawley

We are currently looking for an experience 2nd Line Support Engineer to join a successful team provide onsite support to users. The role will be based on site in Crawley 5 day per week and will involve taking escalations from the Service Desk as well as dealing with walk ups and deskside support.

Experience working with users face to face and providing outcome focused customer service is a must as opposed to a purely numbers focused ticket clearing approach.

The successful IT Support Engineer must excellent customer service/communication skills to complement the technical experience below.

IT Support Engineer - Technical Skills / Experience required:

• Prior experience within a 2nd Line role
• Windows 11 / O365 – Administration and Support
• Providing proficient face to face engagement with customers.
• To be able to diagnose hardware issues - Printers and Laptops etc
• To take ownership of tickets and be committed to resolve them end to end
• Previous Linux experience is desired
• Experience using Powershell, Service Now and tools like MECM, SCCM or MSCM is also desired.

The 2nd line Support Engineer is required to be onsite in Crawley, 5 days a week for the duration of the 12-month contract.

This 2nd line Support Engineer role is an immediate requirement with interview slots available next week.

Apply now to speak with VIQU IT in confidence. Or reach out to Phoebe Thompson via the VIQU IT website.

Do you know someone great? We’ll thank you with up to £1,000 if your referral is successful (terms apply).

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