2nd Line Support Engineer - Oscar Technology : Job Details

2nd Line Support Engineer - Hybrid - Leicester Salary: Up to £34,000

Industry: Manufacturing & Distribution

Role:We're looking for a proactive 2nd Line Support Engineer to join a leading UK manufacturing and distribution business, supporting over 400 users across 45+ sites nationwide. This is a varied role, balancing day-to-day technical support with involvement in infrastructure upgrades and cloud-based projects.

You'll handle escalations from the service desk, maintain business-critical systems, and assist the wider IT team in delivering projects that keep operations running smoothly across production facilities, warehouses, and offices.

Key Responsibilities:

• Provide 2nd line support for escalated IT issues (hardware, software, networking).

• Support and maintain Windows Server, Active Directory, Azure AD, DNS, DHCP, and Group Policy.

• Administer Microsoft 365, Teams, and Exchange across the business.

• Assist with backups (Veeam) and take part in disaster recovery testing.

• Provide support for core network infrastructure (switches, firewalls, and wireless).

• Support the rollout of new hardware and software across manufacturing and warehouse sites.

• Collaborate with 3rd line and infrastructure teams on IT projects and system improvements.

• Document fixes and create guides to improve knowledge sharing.

Ideal Candidate:

• Experience in a 2nd Line Support role (or strong 1st Line ready to step up).

• Good knowledge of Windows Server and Microsoft 365.

• Hands-on experience with Active Directory, Group Policy, and Exchange.

• Strong troubleshooting across PCs, servers, and networks.

• Exposure to cloud services (Azure) and virtualisation (VMware/Hyper-V) is a plus.

• Familiarity with backup technologies (Veeam preferred).

• Clear communicator with the ability to support users across multiple business sites.

Benefits:

• Competitive salary with progression into 3rd line or Infrastructure roles.

• Exposure to both BAU support and wider IT projects.

• Be part of a growing business with long-term stability and career development.

• Work in a supportive, collaborative team environment.

Apply Now!If you're looking to take the next step in your IT career and gain experience supporting a large multi-site organisation, we'd love to hear from you.

Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy.

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