2nd Line Support Engineer - Hays Specialist Recruitment Limited : Job Details

Your new companyHays are excited to be recruiting an experienced 2nd Line Support Engineer to work with our well established client in central Birmingham. (5 days on site + out of hours supportone week in four)

Your new roleAs a 2nd Line Support Engineer, you will be required to support internal users by responding to requests within pre-defined SLA's ensuring positive customer experience with tickets. You will be installing and providing users with software, training new staff and providing first-class support via telephone, teams and emails.You will be liaising with 3rd party support teams to help remedy issues with applications and software whilst supporting senior leadership with various projects.What you'll need to succeedExtensive 2nd line support experience Extensive 2nd line support experience Experience maintaining AD and Azure AD Experience maintaining AD and Azure ADExperience managing users in O365 ensuring licences are appliedDeploy and install Intune builds for laptops and mobilesManage mobile devices and tablets using AirwatchWhat you'll get in returnc£35,000 per annum, plus out of hours bonus alongside great benefits

What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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