2nd Line Support Engineer - Pearson Whiffin Recruitment Ltd : Job Details

2 nd Line Support Engineer - Kent- Onsite - £35k + Excellent benefits & career development

Overview:

An excellent opportunity has arisen with an MSP in Kent for a 2 nd Line Support Engineer. You will be responsible for handling all escalations on the service deskand ensuring all IT Systems are running smoothly. The role will cover all aspects of the internal IT systems from desktop and server support through to cloud and data centre management.

Role & Responsibilities:

• Provide remote based end-user support to troubleshoot issues and problems with equipment and/or systems.
• Respond to service desk phone calls and tickets as needed.
• Installing and configuring computer hardware, software, systems, networks, printers, and scanners.
• Monitoring and maintaining computer systems and networks.
• Setting up accounts for new users.
• Repairing and replacing equipment as necessary.
• Testing new technology.
• Administering Microsoft 365.
• Performing upgrades and updates to existing hardware and software platforms.
• Management of internal and hosted software platforms such as Azure/365.
• Maintaining and updating technical documentation regularly.
• Provide an escalation point for out-of-hours and weekend coverage.

Essential Skills & Experience:

• 2+ Years’ experience of High level 2 nd Line Support.
• ITIL framework understanding.
• Ability to prioritise and manage multiple tasks.
• Strong customer relationship skills.
• Strong working knowledge of Microsoft Server environments and Office 365 solutions including Azure Active Directory and Endpoint Manager (management, configurations and deployments)
• Microsoft Intune
• Strong Microsoft product support skills.
• Networking Skills.

Desirable:

• MSP background highly beneficial.

Package:

• £35k depending on skills & experience.
• 22 days annual leave + bank holiday.
• Pension Scheme.
• L&D – Career development plan + training courses.
• Fully onsite + client visits when required.
• Monday-Friday 8:30am-5:30pm.