2nd Line Service Desk Engineer - Facto IT Recruitment : Job Details

2nd Line Service Desk Engineer

Colchester

Salary: Up to £32k

Essential requirement: Must live within the North Essex area + own transport for onsite visits in East Anglia/Essex

Would you like to work remotely from home with occasional onsite visits?

Look no further!

Join this established and leading Managed Service Provider (MSP)

They cater to larger clients and offer a work from home opportunity on their Service Desk with some site visits (racking and stacking, configure a printer on a client site etc). They have just one a 3 year contract with a large client in the East Anglia/Essex area)

We're particularly interested in hearing from Support Engineers with MSP experience, but what matters most to us is your ability to thrive in a fast-paced, customer-focused setting.

Requirements:

- Strong knowledge of desktop support principles and practices

- Proficiency in troubleshooting hardware and software issues

- Familiarity with DNS configuration and management

- Experience with VPN setup and troubleshooting

- Knowledge of SCCM for software deployment and management

- Previous help desk or technical support experience preferred

- Understanding of computer hardware components and peripherals

- Excellent customer service skills with the ability to communicate technical information to non-technical users

- Proficiency in software troubleshooting on Windows operating systems (Windows 10, Windows 7) and Microsoft Office suite If you're ready to take on new challenges, broaden your expertise, and work with a supportive team that values education and training, then we want to hear from you!

Apply today and let's shape your future together.