2nd Line Service Desk Engineer - Hybrid - vertex-it-solutions : Job Details

2nd Line Service Desk Engineer - Hybrid

vertex-it-solutions

Job Location : London, UK

Posted on : 10/04/2025 - Valid Till : 22/06/2025

Job Description :
Role: 2nd Line Service Desk EngineerRole Overview:

As a Service Desk Engineer, you will be an integral part of our dynamic Service Delivery Team, at the forefront of delivering the highest levels of service in face-to-face and remote IT support to our clients.

Key Requirements:
  • Superb customer service, telephone and client facing skills
  • Minimum 3 years previous experience providing IT support across multiple technologies, ideally within an MSP environment
  • Previous experience of attending client locations and providing direct, face-to-face support • Knowledge of and experience troubleshooting and supporting the following technologies:
  • Windows Server (On-premise and Azure)
  • Administration of Active Directory (On-premise and Azure), Group Policy, Office 365 and SharePoint
  • Microsoft Exchange platform
  • Virtualisation technologies (Windows Virtual Desktop, Hyper-V, Virtual Machine Manager, V-Sphere)
  • Backup & DR solutions
  • Cyber-security technologies and issues (Incident response, EDR, MFA, AV)
  • Strong networking knowledge (TCP/IP, DNS, DHCP, Active Directory, RDS, Group Policy, LAN, WAN, Wireless, Switches, Routers)
  • Windows OS, MAC OSX & Microsoft Office issues
  • Experience in configuring and supporting mobile devices
  • The ability to configure, administer and support Windows and MAC devices (laptops, desktops etc)
  • A strong understanding of security products and the cyber threat landscape
  • The ability to think ahead to anticipate problems and issues, and provide solutions to them
  • Excellent verbal and written communication and the ability to communicate with others to determine their needs and explain complex issues to differing skill levels
  • Being able to demonstrate a passion and commitment to learning new technologies either by ongoing certifications or personal interest projects
  • Excellent team player but with the capacity to be strongly self-motivated
  • Ability to deal with difficult or demanding situations in a calm and professional manner
  • UK driving license

If you are enthusiastic about technology, customer service, and professional growth, we invite you to become a key member of their dynamic Service Desk team where you are supported to progress with your career should you wish to.

Salary : 33000 - 36000

Apply Now!

Similar Jobs ( 0)