2nd Line IT Support Engineer - up to £39,000 Bonus Benefits - Involved Solutions : Job Details

Title: 2nd Line IT Support EngineerSalary: up to £39,000 + BenefitsLocation: onsite in Loughton with some travel to client site (travel costs will be covered)Contract: PermanentWorking hours: Monday to Friday - 9:30am - 6pmA family run Managed Service Provider which has significant growth plans is looking to bolster its 2nd Line support team. The 2nd Line IT Support Engineer will be working in a fast paced and pressurised environment and be given the opportunity to deal with BAU tickets, projects and get certifications and training courses funded.

2nd Line IT Support Engineer - Responsibilities:

• Resolve tickets including but not limited to; Office 365, Azure, Intune, SharePoint, OneDrive, hardware, cyber security, DNS, DHCP, TCP/IP, routers, switches, access points
• Support their clients across an array of industries
• Escalate issues as and when required
• Project involvement could entail - server/cloud migrations, office fit outs, building routers & switches, unified controllers
• When required travel to different client sites (once or twice per month)
• Utilise your troubleshooting skills to resolve issues you may not have come across before
• Opportunities to grow and progress into cloud, security, networking and more
• Complete an Azure or Office 365 certification within your first 3 months (the business will pay for it)

2nd Line IT Support Engineer - Essential Requirements:

• Driving license & a vehicle
• Networking protocol knowledge - DNS, DHCP, TCP/IP, the difference between a router and a switch and how to access a router
• Intune - on/offboarding devices
• SharePoint or OneDrive - file access
• Office 365 - mailboxes, permissions, user administration & tracing emails
• Strong troubleshooting mindset
• Excellent communication skills and willing to work in a fast paced and pressurised environment

2nd Line IT Support Engineer - Desirable Skills:

• Azure and/or Office 365 certifications
• Worked in an MSP

For the 2nd Line IT Support Engineer position we are looking for an enthusiastic and confident individual who is looking for an exciting challenge in a welcoming company. You must be personable and motivated to grow and develop your skills and expertise. If you would like to be considered for the 2nd Line IT Support Engineer role, please apply in the initial instance.

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