2nd Line IT Support Engineer - The Burford Recruitment Company : Job Details

• Generous company bonus scheme
• 35 hour working week - office based only
• Training and career development opportunities

The Burford Recruitment Company are working on behalf of an industry leader, who are a trusted and highly regarded business who have been established for over 30 years. Due to continued growth, they are looking to appoint a 2nd Line IT Support Engineer. You will be part of their busy IT team supporting over 100 employees UK wide.

Duties and Responsibilities:

• Work to provide 2nd line response to escalations from 1st line
• Effective ticket queue management through self motivation
• Be a valuable member of the support team handling incoming calls, email and deskside support
• To be an effective point of contact for Internal IT, resolving issues, escalating internally, or referring to 3rd parties as appropriate
• Installing and configuring computer hardware, software, systems, printers and scanners
• Liaise with senior IT team members to escalate any issues or reoccurring problems or concerns within the IT areas

Skills Required:

• Experience of Supporting
  • Microsoft Windows Desktops and Laptops
  • Citrix Desktops (Desirable)
• Supporting Microsoft (Office) 365 Including: Email, Teams, OneDrive, SharePoint
• Good working knowledge of Multi-Factor Authentication
• Good working knowledge of general network patching and Wi-Fi
• Good working knowledge of Active Directory
• General understanding of Windows Server Environments

Additional information:

My client offers a friendly, supportive, and positive office environment to work in, along with an impressive list of benefits.

• Generous bonus scheme
• 35 hour working week - office based only
• Private Health Care
• Company and Social events throughout the year