2nd Line IT Engineer - In Technology Group Limited : Job Details

Job Title: 2nd Line IT EngineerLocation: Ashton, ManchesterSalary: £30,000 - £37,000 (DOE)Work Structure: Hybrid (3/2) after probationWe're working with a growing business based in Ashton, Manchester, that's looking to strengthen its internal IT team with the addition of a 2nd Line IT Engineer.This is an excellent opportunity for a technically skilled support professional who enjoys working across a broad range of systems and applications. As part of a close-knit in-house IT team, you'll provide hands-on support to colleagues across the business, helping to ensure day-to-day operations run smoothly and efficiently.Key Responsibilities:

• Deliver 2nd line support to internal users across multiple departments
• Troubleshoot and resolve hardware, software, and network issues
• Escalate complex problems to the senior IT team when necessary
• Support system upgrades, rollouts, and ongoing improvement projects
• Maintain clear and accurate documentation of incidents and resolutions

What We're Looking For:

• Solid experience in a 2nd line support role within an internal IT environment
• Strong understanding of Windows OS, Active Directory, and Office 365
• Good working knowledge of networking principles (DNS, DHCP, TCP/IP)
• Familiarity with virtualisation (VMware or Hyper-V) and backup solutions
• Strong communication skills and a proactive, team-focused attitude

What's in It for You:

• 25 days holiday plus bank holiday
• Your Birthday off
• Event days, Volunteer days
• Annual performance based and company bonus'
• Supportive, collaborative team culture with training and development
• On-site parking and convenient local transport links (close to tram stop)

This is a chance to be part of a business that values its people and invests in its technology. If you're looking for stability, responsibility, and the opportunity to grow your skill set in a supportive in-house environment, we'd love to hear from you.

Key Skills: 2nd Line, IT Engineer, Systems Engineer, Senior IT Engineer, Second Line, IT Support

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.