2nd/3rd Line Support Engineer - 360 Resourcing Solutions : Job Details

2nd/3rd Line Support Engineer - £30,000 +Bonus +Benefits – Bury/Hybrid

My client is a leading Managed Service Provider based in Bury who thrive on solving IT and Networking for their customers within the Financial, Legal and Educational sectors. They employ a team of highly skilled Technical Support Specialists who provide 1st to 3rd line Support across MS Technologies and with both On-Prem and Cloud infrastructure.

We are looking to bring on a 2nd/3rd Line Support Engineer to join the team and help support our customers. As our new 2nd/3rd Line Support Engineer you will be responsible for providing advanced technical support and troubleshooting for a variety of operations systems, networking and software issues.

On a daily basis the 2nd/3rd Line Support Engineer will be responsible for:

• Provide expert technical support to IT teams & users via phone, email, and ticketing systems, ensuring timely resolution of issues.
• Troubleshoot and resolve complex problems related to Windows Server & Desktop, Citrix desktop delivery, Virtualisation and similar technologies.
• Support firewalls, VPNs, and Wired & Wireless networks to ensure secure network operations.
• Document all support interactions tracking and reporting purposes & assist in maintaining a high level of documentation.
• Collaborate with 1st line support engineers to escalate unresolved issues effectively.

To be considered for the role of 2nd/3rd Line Support Engineer you need most of the following:

• Proven experience in a 2nd/3rd line support role or similar position within an IT environment with at least 3 years experience of server systems & administration.
• Strong knowledge of Windows Server & Desktop, networking concepts, commonly used business applications & security technologies.
• In depth understanding of Windows Server core services (DHCP, DNS, permissions) along with Active Directory & Group Policy is vital.
• Knowledge and experience with M365 operations and administration is essential.
• A demonstrable security-first approach to technology will benefit the applicant.
• Experience with Citrix desktop delivery & firewall management is desirable.
• Familiarity with BMS or similar ticketing systems for issue tracking.

As our new 2nd/3rd Line Support Engineer you would be joining a company that really look after their staff. There are clearly defined paths of growth and any professional accreditations you wish to gain will be supported and funded. On offer is a competitive salary and benefits and a clearly defined career path. Interested? Apply now for an immediate interview.