1st Line Technical Analyst - Venn Group : Job Details

1st Line Technical Analyst – Morley

Ref: DW1STLTAJBV

Are you looking to progress your career in IT?

Are you technically minded and looking to develop your skills?

Venn Group’s North East IT team are recruiting for an experienced 1st Line Technical Analyst to join an expanding technical support team! We are currently representing a fantastic organisation with offices nationwide and hundreds of internal staff who will need help resolving IT-related faults quickly and efficiently.  

Location:            Morley

Salary:                £25,000 - £26,000

Duration:  Permanent

Start:                  Immediate

Day to day duties:

• The successful candidate will join a technical IT team and assist customers with all IT support related issues
• Experience of providing IT support in an enterprise environment
• Provide 1st line technical support for hardware, software and ERP issues
• Ensure all calls are logged on the helpdesk ticketing system and progress notes are added to all calls
• Manage the timely resolution of open calls and call actions across all internal customers
• Proactively manage problem calls through to completion in a timely basis
• Ensure agreed IT resolution Service Levels are met
• Windows 10, Office 365, Active Directory, Azure platforms, Microsoft packages
• Deliver exceptional customer service and demonstrate the ability and desire to go ‘above and beyond’ for our business
• A valid UK driving license as occasional travel to remote branches throughout the UK and Ireland

To apply for this role or to find out about other IT opportunities, please contact Jordan Veitch on or email  with an up to date CV.

Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.