1st Line Support Engineer - Smart Recruit IT : Job Details

1st Line Support/Technical Support Engineer

REMOTE WORKING

£23,000 - £26,000 (DOE) + Company Benefits

Permanent

How does working for a leading and expanding, bespoke software development company with over 30 years of experience in digital transformation sound?

The Junior Technical Support Specialist is focused on helping customers resolve their issues and triaging technical issues and feature requests before handing them over to the developer.

Sound interesting? Read on…

You'll be learning all about how their products work and play a crucial role in interfacing between the customers and the developers.

Responsibilities:

• 1st Line Support Engineer tasked with answering product-related customer queries via phone and e-mail.
• Resolving simple technical issues for our customers.
• Prioritising technical product issues.
• Handing over clear information to developers about bugs and change requests.
• Participate in daily/weekly sprint meetings with the team.

Key Skills:

• Excellent customer communication skills.
• Some experience in customer-facing interaction.
• Some experience with Web technologies (e.g. HTML, CSS, JavaScript).
• As a Technical Support Engineer you will ideally have some knowledge of C# and .NET framework.
• Passion for learning.

** Remote working, anywhere with a time zone no more than 2 hours difference from the UK.

Company Benefits:

• Flexible working times
• Remote working
• Private health insurance
• Hardware purchase schemes
• Fantastic career development and training opportunities.

Interested?

Apply now and we can discuss this opportunity in more detail and provide you with a more detailed job description.

At Smart Recruit IT, diversity and inclusion are at the core of our values. Join us in a journey where talent development is inclusive, and authenticity in employer branding is celebrated. Smart Recruit IT is acting as an employment agency regarding this job advertisement.