1st line IT Support Engineer – Entry Level - Aspire Jobs : Job Details

Location: East Dorset

Salary: £24 - 27k dependent upon experience

Hours: 8.30am-5pm Mon-Fri, office based

Benefits: 23 days holiday bank holidays, rising to 25 days after 2 years, free parking, pension.

PLEASE NOTE DUE TO THE LOCATION OF THIS ROLE YOU MUST DRIVE AND HAVE YOUR OWN TRANSPORT.

Aspire Jobs are working with our well-established and family run IT solutions client, who are now looking to recruit a 1st line IT Support Engineer to join their growing team. They will offer full training for the successful candidate.

This 1st line Support Engineer role will suit someone who is passionate about IT, who is tech savvy, enthusiastic and willing to learn. This is a great opportunity for someone who is looking to get a foot in the door and start a career within IT. If you live and breathe IT and IT is your hobby, then this is the perfect chance to turn that into a career. The role will start with IT admin and then you will be eased into more of a 1st line support role where you are speaking to clients helping resolve their IT issues.

Key Responsibilities of the 1st Line IT Support Engineer include:

• Providing 1st Line technical support to clients via telephone, email and face to face
• Logging all service tickets
• Responding to technical issues in a timely manner and escalating where necessary
• Prioritising and managing your own workload to ensure Service Level Agreements are met
• Providing strong customer service to all clients as well as building good working relationships with customers
• Setting up laptops, PCs and mobile phones as well as user accounts.

Key Requirements of the 1st Line IT Support Engineer will include:

• A passion for IT and technology
• Experience working within an IT Helpdesk environment would be beneficial, ideally 1 years’ experience but not essential
• Strong communication skills
• Excellent customer service skills
• A willingness to learn and proactive attitude
• Strong work ethic
• Excellent problem-solving skills and able to troubleshoot and resolve issues
• Team player
• Ability to work under pressure and to deadlines.