Zelle Operations Specialist - Valley Bank : Job Details

Responsibilities include, but are not limited to:

• Work with Deposit Services, Digital Channels, Information Services, Accounting, Fraud, BSA/AML, Vendors and Clients to resolve any processing, reconcilement discrepancies, and REG E disputes.
• Reconcile Zelle General Ledger accounts, process adjustments, returns and recoveries.
• Utilize the Fiserv - Valley tools that support Zelle processing and disputes (Compass, SPC, IPS, TRECS, etc.).
• Conduct complex research and resolve all requests timely.
• Resolve inquiries and disputes with the purpose of identifying and reporting potential suspicious activity to CFIS.

• Must have excellent Customer Service and interpersonal skills.
• Ability to work in a fast-paced environment.
• Self-starter.
• Strong time management skills and ability to prioritize tasks.
• Ability to learn and comprehend new system processes.
• Reliability, flexibility, professional etiquette and sound judgement are important.
• Must be computer proficient.
• Must be able to review and analyze data reports and manuals; must be computer proficient.
• Must be able to communicate effectively via telephone and in person.
• Proven ability to work cooperatively but also assume administrative responsibilities.
• Ability to learn and comprehend new system processes.

• High school diploma or GED with a minimum of 3 years' experience in electronic payments (Wires, ACH, ATM, etc.) or cash management.
• Experience in banking, particularly in EFT or operations areas.
• Strong Accounting/Reconciliation background and/or experience with dispute - resolution is preferred.