SUMMARY
The Implementation Specialist role is an experienced team player who possesses the ability to work cross-functionally with partners. This role requires frequent travel and the ability to thrive in a high-demand, performance-driven environment that focuses on implementing solutions aligned with the company's overall business strategy.
KEY RESPONSIBILITIES
Develops and leverages relationships with internal and external stakeholders to meet strategic business objectivesConducts thorough assessments to identify specific requirements and challenges relatedProvides training and support to team membersCollaborates with internal support teams to resolve technical challengesProvides support related to workflow optimization and system upgradesProvides service consistent with Welltower's core valuesOTHER DUTIES
Please note this job description is not designed to provide a comprehensive listing of activities, duties, or responsibilities that are required of this role. Duties, responsibilities, and activities may change at any time with or without notice.
TRAVEL
Weekly out-of-area and overnight travel should be expected as outlined in specific projects for which this role will engage.
MINIMUM REQUIREMENTS
Skills / Specialized Knowledge:
Proven ability to manage portfolios of workSolid understanding of project management and agile practicesStrong interpersonal, conflict management, and communications skillsEffective documentation and reporting skillsProficiency in Microsoft Excel is a mustAdaptability and resilience, with the ability to thrive in a fast-paced and dynamic environmentExperience:
3 years' experience in business administration, real estate, finance, or technology desiredFamiliarity with the following Yardi products/modules: Voyager (Commercial, Residential, Senior Housing), Payscan, eProcurement, Vendor Café, Lease Manager, Collectors Workstation, Fixed Assets, Commercial Management, Investment Accounting, Job Cost, Facility Manager, RentCafé Suite, Construction Manager, Utility Manager and Pulse Insights, Deal Manager, Loan and Debt Manager, Forecast Manager, and Document ManagerProven experience in project management, implementation, or consulting roles, particularly in real estate or healthcare industryTechnical Support experience a strong plusEducation:
Bachelor's degree in accounting, Business, Real Estate, Computer Science from an accredited institution or equivalent work experienceAgile, Six Sigma, or PMP certification strongly preferredApplicants must be able to pass a pre-employment drug screen.
WHAT WE OFFER
Flexible schedule: Monday-Thursday in office, Friday's optional to work remoteCompetitive Base Salary + Annual BonusGenerous Paid Time Off and HolidaysEmployer-matching 401(k) Program + Profit Sharing ProgramStudent Debt Program – we'll contribute up to $10,000 towards your student loans!Tuition Assistance ProgramEmployee Stock Purchase Program – purchase shares at a 15% discountComprehensive and progressive Medical/Dental/Vision optionsAnd much more!ABOUT WELLTOWER
Welltower, an S&P 500 company headquartered in Toledo, Ohio, is driving the transformation of health care infrastructure. The Company invests with leading seniors housing operators, post-acute providers and health systems to fund the real estate and infrastructure needed to scale innovative care delivery models and improve people's wellness and overall health care experience. Welltower, a real estate investment trust ( REIT ), owns interests in properties concentrated in major, high-growth markets in the United States, Canada and the United Kingdom, consisting of seniors housing, post-acute communities and
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