Yacht Event Specialist - Four Seasons Hotels and Resorts : Job Details

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Join to apply for the Yacht Event Specialist role at Four Seasons Hotels and Resorts

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About Four SeasonsFour Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About Four SeasonsFour Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location:Four Seasons Yacht IWith elegant lines and sweeping ocean views, our spectacular yacht is home to 95 expansive suites and guest rooms, alongside a world-class choice of dining, wellness, and entertainment. It delivers numerous industry firsts to the yacht category — including the largest accommodations in the class, virtually endless ways to connect and configure suites, and Four Seasons unparalleled hospitality extended across the world's oceans for the very first time.679 ft in length // 34,000 Gross Tonnage// 95 Suites // 1:1 Guest/Staff RatioEach of the yacht's 95 suites will offer panoramic views through floor-to-ceiling windows and access to expansive private terraces.About the role: The Yacht Event Specialist will play a key role in assisting sales department to capture future events/ charters. As well as:

• Coordinates all requirements for various conference/event groups booked by the Sales Department.
• Responsible for enforcing the terms in letter of agreement and guiding meeting planners through the planning process.
• Communicates the needs and expectations of the client with all relevant departments.
• Ensures successful execution of group and client satisfaction.

What You Will Do

• Be a part of a start-up, pre-opening team!
• Responsible for overseeing the seamless execution of all assigned groups, charters weddings, meetings and special events, coordinating logistics, and ensuring all client needs are met.
• Collaborate with all departments and/or third parties to arrange meeting spaces, audiovisual equipment, F&B services, and provide exceptional customer service to clients throughout the event.
• Ensure events embody the highest standards of hospitality, reflecting the brand's bespoke and elevated guest experience philosophy and standards.
• Contribute to the development of signature onboard event concepts that elevate guest experience.
• Deliver signature moments. Design and deliver unexpected moments of delight that reflect a deep understanding of individual preferences.
• Create experience briefs and SOEs. In collaboration with F&B, Entertainment, and Housekeeping.
• Serve as primary POC for VIPs including UHNW individuals, wedding parties, and charter hosts.
• Manage vendor coordination: oversee 3rd party vendors brought on for events including entertainers, florists, stylists, and event setup / decor companies.

Planning Process

• Providing personalized support to clients, maintaining detailed records, and contributing to the success of events through efficient and attentive service.
• Plan and/or attend and/or participate in meetings with yacht staff and clients, including but not exclusive to: Morning Operations Briefings, Sales Meetings, Pre-Convention Meetings, yacht and site visits.
• Liaise with shoreside and shipboard teams to support seamless pre-arrival and post-disembark event logistics including VIP transfers, off-yacht experiences, and customs & immigration considerations as required or requested
• Finalize the requirements of confirmed bookings while maximizing revenue potential through up-selling and ensuring the success of the event.
• Develop guest profiles in collaboration with concierge teams to tailor event offerings and personal touches for individual preferences
• Ensure accuracy of budget and provide client with bill review on completion of program or event.
• Prepare a monthly booking report.
• Negotiate with clients through the use of creative and attractive menu presentations and event proposals to achieve both maximum revenue/profit potential and fulfillment of contractual responsibilities while satisfying client needs.
• Supervise the execution of events. Review all function space with the yacht events manager and when necessary, Yacht General Manager.
• Make timely and impromptu decisions, which balance client's needs with the financial, safety and staffing goals of the yacht
• Find solutions to the inevitable challenges and glitches that arise while groups are onboard or ashore and keep the Manager of Shore Operations promptly and fully informed of all problems or unusual matters so prompt corrective action can be taken where appropriate.
• Develop contingency plans for event execution in case of itinerary changes, inclement weather or other operational disruptions.
• Maintain knowledge of yacht facilities, capacities, and dimensions of meeting space and basic onboard and shore operations.
• Assist Yacht Service Specialist team to receive and handle guest's requests regarding shore and sea experiences, spa bookings, restaurant reservations and other general concierge duties onboard and ashore.
• Conduct post-event debriefs. Gather feedback from guests and crew to continuously improve future event execution.

What You Bring

• Bachelor's degree preferred or equivalent events leadership experience.
• Minimum 2-3 years' experience in a similar role in a luxury resort, hotel, cruise line or luxury yacht.
• Strong experience directly related to event management, preferably in a hotel cruise line, yacht or resort setting.
• Strong attention to detail and organizational skills.
• Ability to stand, walk for long periods of time. Mobility is required for this position.
• Excellent customer service skills.
• Strong, polished and effective communication skills.
• Ability to read, write, and speak English.
• Flexibility to work weekends and evenings will be required.
• Ability to travel for short periods of time as the business requires (up to 40%).
• Experience with event planning software and CRM tools such as Delphi, sevenrooms, or similar is prefered.

What We Are Offering YouFour Seasons believes in offering the best to the best when it comes to employee benefits! Here is what we are offering you:

• Competitive salary
• Market-leading benefits package that includes Medical, Dental, Vision, and 401K with employer matching all starting at 30 days!
• Time off plans starting on the day of hire!
• An opportunity to be a part of a cohesive team in an inclusive work environment!
• Employee Discount for stays at any Four Seasons worldwide!
• Wellbeing and mental health initiatives and focused company!
• Embracement and promotion of diversity in our workplace!
• Complimentary employee meals and beverages!

Visa Requirements

• US work authorization is required.

The Management Level For This Position IsOperations – Assistant ManagerFour Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website -

Seniority level

• Seniority levelNot Applicable

Employment type

• Employment typeFull-time

Job function

• Job functionManagement and Manufacturing
• IndustriesTravel Arrangements and Hospitality

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