Workforce Mgmt Coordinator - MAPFRE USA : Job Details

?? Join Our Winning Team as a Workforce Management Coordinator! Are you ready to be the strategic heartbeat of a high-performing contact center? MAPFRE Insurance is seeking a dynamic Workforce Management Coordinator to help us deliver exceptional customer service while optimizing operational efficiency. Why Youll Love This Role: Collaborate with a passionate team and department leaders to ensure our contact center hits its goals. Participates in scheduling, forecasting, real-time monitoring, and system administration. Lead initiatives, drive innovation, and make impactful decisions with autonomy. What Youll Do: Forecast staffing needs and plan for special days. Analyze call volume trends and recommend smarter resource allocation. Generate and adjust schedules, review time-off requests, and optimize shift efficiency. Monitor real-time activity and make quick decisions to meet performance targets. Create insightful reports and propose innovative solutions to improve service delivery. S...Workforce, Coordinator, Department Leader, Operations, Business Services