Workers' Compensation Team Manager - AmTrust Financial Services : Job Details

Workers' Compensation Team Manager

AmTrust Financial Services

Job Location : Dallas,TX, USA

Posted on : 2025-08-15T00:56:37Z

Job Description :

Overview

Amtrust Financial Services, a fast-growing commercial insurance company, is seeking a Workers' Compensation Team Lead. The WC Team Lead collaborates with Claim Adjusters to manage and ensure that Workers' Compensation claims are handled according to Amtrust Best Practices, while developing and maintaining professional relationships with customers and brokers by identifying and meeting their needs. The role emphasizes customer service principles.

This position offers relocation assistance to Dallas, TX.

Responsibilities
  • Develop short-range area plans and budgets with Claim Supervisors and the Manager to achieve company goals.
  • Secure, evaluate, and develop staff; ensure effective teamwork.
  • Keep Claim Supervisors and the Manager informed of case statuses through regular communication and reports.
  • Ensure adherence to all AmTrust policies, procedures, and controls; consult with Claims Supervisors on claim areas needing improvement.
  • Work with staff to ensure the use of approved vendors; monitor attorney vendor panels and meet with firms to discuss action plans for cost-effective claim mitigation.
  • Monitor claims with Supervisors to ensure proactive, cost-effective management.
  • Manage claim settlement negotiations, participate in hearings, trials, and depositions to ensure timely, cost-effective resolutions.
  • Support sales and marketing goals by participating in underwriting and new business development activities.
  • Evaluate the performance of claims staff regularly through audits to ensure consistent implementation of standards and quality control.
  • Maintain current knowledge of relevant laws and regulations and communicate updates to staff.
  • Perform other assigned projects.
    • Qualifications
    • BA/BS degree or equivalent.
    • 3+ years of progressive management experience (preferred).
    • Experience in the Workers' Compensation insurance industry.
    • SIP certification where required.
    • Knowledge of budgeting and profit/loss management.
    • Experience with computerized claims management and office systems.
    • Thorough knowledge of related laws and regulations.

    This job description provides a general overview and is not exhaustive of all activities, duties, or responsibilities. AmTrust reserves the right to revise this description at any time.

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    What We Offer

    AmTrust Financial Services offers a competitive compensation package and career advancement opportunities. Benefits include Medical & Dental plans, Life Insurance (including spouses and children), Health Care Flexible Spending, Dependent Care, 401k, and Paid Time Off.

    We strive to foster a diverse and inclusive culture where all employees' ideas are valued and respected, embracing differences in race, ethnicity, gender, sexual orientation, culture, religion, and disabilities.

    We believe diversity is a business imperative that attracts, retains, and develops top talent, integral to our operations and future growth.

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