Workers' Compensation Admin - Iowa Orthopaedic Center PC : Job Details

Job Type Full-time Description Iowa Orthopedic Center is actively seeking an Workers' Compensation (WC) Admin to ensure smooth daily operations. This role requires a proactive, highly organized professional who can anticipate needs, manage multiple priorities, and maintain confidentiality while supporting key leaders. **This role will be hybrid: 2 day in office and 3 days remote**Key Responsibilities: Fax Management: Monitor incoming faxes and route them to the appropriate coordinator. Phone Support: Answer calls in the phone queue and manage voicemail messages. Billing and Documentation:

• Send reports to vendors and verify billing is entered correctly.
• Follow up on unpaid invoices after three unsuccessful attempts by the coordinator.
• Reach out to adjusters to confirm billing details and request payment for outstanding services, including surgeries.

Scheduling:

• Schedule all imaging and EMG appointments; submit vendor referrals.
• Schedule outside referrals when there is no provider preference.
• Schedule outside imaging and injections as needed.

Worklist Oversight:

• Monitor and manage the EFR and OPT worklists.
• Maintain the No-Show list and create tasks for coordinators as needed.

Case Management Support:

• Address emails related to unattached cases.
• Process UC referrals that come in after hours.
• Serve as the backup for the WC TCC

Requirements

• High school diploma or equivalent.
• 2-4 years of administrative assistant experience.
• Experience with contract management or document tracking.
• Technology savvy.
• Strong organizational skills, attention to detail, and ability to manage multiple tasks.
• Naturally curious with a desire to learn, ask thoughtful questions, and continuously improve processes.
• Excellent listening and writing skills with the ability to remain neutral and objective when documenting information.
• Ability to handle sensitive information with the utmost discretion and confidentiality.
• Self-motivated with a strong sense of ownership, initiative, and accountability.
• Knowledge of healthcare software preferred.
• Understanding of regulatory requirements in a medical setting.

Why Choose Iowa Ortho? At Iowa Ortho, we are guided by our IMPACT values, and we believe in fostering a culture that prioritizes both professional excellence and compassionate care:

• Innovation that Drives Positive Outcomes (I)
• Motivation for Exceptional Care (M)
• Passion for Quality in Everything We Do (P)
• Accountability Through Open and Honest Communication (A)
• Commitment to Continued Growth (C)
• Teamwork (T)

• Competitive Benefit Package: Competitive pay, health, dental, paid time off, paid holidays, 401(k) with company match, profit-sharing, employee discounts and more.
• Center of Excellence: Physician-owned orthopedic clinic and surgery center dedicated to providing exceptional medical care to the people of central Iowa. Discover why Iowa Ortho is a recognized center of excellence in orthopedic care.
• Cutting-Edge Environment: Work in a state-of-the-art facility that embraces the latest advancements in medical technology.
• Team Atmosphere: Join a collaborative team that supports one another and is committed to enhancing patient care.
• Professional Growth: Opportunities for career advancement and continuous learning.

Join our team and be a part of our commitment to delivering gold-standard healthcare! *Please note our first point of contact may be by email. Please check your spam folder, as unknown senders sometimes wind up in spam or junk. Iowa Ortho is a privately held medical practice. Candidates who receive a conditional offer of employment at Iowa Ortho will be required to complete a criminal background check, education verification, reference checks, and an initial TB test. Iowa Ortho is committed to a diverse and inclusive workplace. Iowa Ortho is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.