Work From Home - Customer Service Coordinator - Estates - Capital One : Job Details

Work From Home - Customer Service Coordinator - Estates Are you looking for a challenging role that includes the convenience of working virtually at home? Then a Capital One Customer Operations role may be the role for you! To be eligible for this role, candidates must live within a 100 miles radius of one of the following zip codes (excluding CA) and report in person, when required, with at least 24 hours notice.23060 (Richmond, VA)23320 (Chesapeake, VA)33634 (Tampa, FL)89144 (Las Vegas, NV)75024 (Plano, TX)19801 (Wilmington, DE)68521 (Lincoln, NE)56301 (St. Cloud, MN)More Than Just a Bank, More Than Just a CareerYour Voice is our voice. We'll champion you.The best people listen and then say, How can I help? That's what we do at Capital One. It's how we take care of our customers. It's how we're changing banking for good, with compassion and real solutions. Money can be stressful; getting help shouldn't be. Our Customer Care team is supported and empowered to be the best people to people. And we'll have your back every step of the way. That's life at Capital One.More Than Just Training, More About YouDemonstrate ability and willingness to learn, strong attention to detail, positive attitude and ability to be flexible and embrace changeDemonstrate a strong customer focus rooted in empathyCommunicate effectively with peers, management and customersExercise good judgment and independent decision-making skillsDemonstrate exceptional listening, questioning, call control, and de-escalation techniquesBe proactive, have effective time management and organizational skillsDisplay dependability with a solid attendance recordMaintain sufficient reliable private internet connection, not supplied by use of cellular data (Not a hot spot)Compensation$21 per hourMore Benefits, More Health, More Wealth, and More LifeCapital One believes in encouraging you to fill up your cup and come back fresh. Combine that with above and beyond benefits and you might be onto something.Medical, Dental, Vision, Prescription coverage Day 1Flexible Schedule OptionsPaid Time OffWellbeing offerings such as backup childcare and Mental Wellness supportTuition ReimbursementPaid Training and Development offered quarterlyFlexible Spending AccountLife InsuranceDisability Insurance401 K and Stock Purchase PlanAt Capital One, we strive to attract the best people to give them the opportunity to be great.- Rich D. Fairbank, Chairman, Founder and CEOWe believe in the Power of oneBasic QualificationsHigh School Diploma, GED, or equivalent certificationAt least 2 years customer service or call center experienceAt least 1 year of experience using Google Suite or Microsoft OfficePreferred QualificationsAt least 3 years of customer service or call center experienceAt least 6 months of experience in the financial industryWork from Home Technology RequirementsSecure home office environment that is free from background noise and distractionsReliable private internet connection that is not supplied via cellular data or hotspot is requiredA private network that is password protected where you have ownership or line of site sight to every device on the networkInternet service must be provided by Cable or Fiber Internet Service Providers (ISP)Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactionsISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferredTo validate ISP speeds from a Chrome browser, go to www.google.com, type Speed Test and run from the Google landing pageBoth Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are metCapital One reserves the right to request proof of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology is delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience.Work from Home Location RequirementsCandidates must live within 100 mile radius of 23060 (Richmond, VA), 23320 (Chesapeake, VA), 33634 (Tampa, FL), 89144 (Las Vegas, NV), 75024 (Plano, TX), 19801 (Wilmington, DE), 68521 (Lincoln, NE) or 56301 (St. Cloud, MN) and report in person, when required, with at least than 24 hours notice.We are unable to consider applicants who:Do not maintain network-compatible internet accessLive or work beyond the 100 mile radius of their dedicated location, orLive or work in the state of California.At this time, Capital One will not sponsor a new applicant for employment authorization for this position.The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.Plano, TX: $43,680 - $43,680 for Customer Service CoordinatorChesapeake, VA: $43,680 - $43,680 for Customer Service CoordinatorTampa, FL: $43,680 - $43,680 for Customer Service CoordinatorLincoln, NE: $43,680 - $43,680 for Customer Service CoordinatorLas Vegas, NV: $43,680 - $43,680 for Customer Service CoordinatorWilmington, DE: $43,680 - $43,680 for Customer Service CoordinatorRichmond, VA: $43,680 - $43,680 for Customer Service CoordinatorSt Cloud, MN: $43,680 - $43,680 for Customer Service CoordinatorCandidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state,