Wireless Network Integration Engineer - Rhode Island Staffing : Job Details

Location: West Greenwich, RI, US

Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees.

The global communications team requires an engineer whose responsibility is evaluation, testing, delivery and support of cellular network services. This role will report within our network engineering team. This being a key role in selecting and delivering cellular networks, our cellular network integration engineer requires a broad skill set including:

• Cellular networking: Solid understanding of cellular networking concepts, including: 4G/ 5G access; eSIM, multi-IMSI and traditional SIM solutions; edge cellular routers such as Cradlepoint, Digi, Peplink, etc.
• Cellular Carriers: Knowledge and experience of AT&T, Verizon and T-Mobile US networks.
• Intermediate networking knowledge: Fortinet Firewalls, Juniper & Cisco Routers, BGP routing and Linux networking.
• Security: Knowledge and experience with security policies, firewalls, encryption, and security information including SIM and device hardening.
• Router Management/Reporting Tools: Familiar with using device managers and SIM portals used for diagnostic trouble shooting issues, SLA reporting and data management.
• WiFi: Deploying and monitoring integrated router WIFI access points in retail environments.
• Continual learning: Pro-active online learning as networks provide updates, new services and features. Engage in active lottery projects to gain experience. Certification led training plans.

Key tasks include:

• Integrate routers with LTE, 5G and broadband technologies in retail environments.
• Updating router configurations and software.
• Creating and testing new router features and provider services.
• Adding new carrier/ device VPNs to existing infrastructure.
• Perform RCA on high severity outages and service degradation.
• Monitor WAN edge KPI's and core WAN IP/ MPLS.
• Documentation and consumer points of contact.
• Supporting production and non-production environments.
• Running SLA reports with BSS/ OSS platforms.
• Collaborate with vendors and cross-functional teams for new site deployments, software upgrades, and technology rollouts.

Communication: Can work with technical and non-technical teams to deliver appropriate updates to networks, limiting impact to business

Learning Agility: Rapidly acquires new knowledge and learns new skills. Stay current with emerging technologies and advancements in wireless communication systems

Business Results Orientation: Seeks to understand business needs, and gets results that have a clear, positive, and direct impact on business performance

Decision Making: Considers the relative impact and benefits of potential actions to choose the most appropriate one

+ Bachelor's degree in related field.

+ 3-5 years of relevant professional experience required.

+ Equivalent combination of education and experience are considered in lieu of degree.

+ Hybrid work environment (50% in office) with Rhode Island based office.

+ Expertise with routers, switches, routing protocols (BGP, OSPF), VPNs, VLANs, encrypted tunnels, encryption technology, and wireless technology.

+ Experience with network automation (Ansible), scripting (Python, Bash)

+ Knowledge of OSS/BSS systems and performance management tools

+ Strong understanding of cellular technologies including LTE, and 5G NR

+ Strong understanding of cellular edge routers and management

+ Excellent troubleshooting skills to lead/ participate in major incident and problem management activities.

+ Excellent communication and interpersonal skills are required to interface with team and the customer.

+ Deep technical knowledge working across multiple applications, operating systems and devices required.

+ Work closely with managers to determine the maintenance and growth needs of the infrastructure.

+ Monitor changing technology and deliver a technology update to management as required.

+ Participate in disaster recovery planning activities.

+ Determine the rationale and methods for upgrading the IT Infrastructure as required.

Building collaborative relationships

Decision making

Drive results

Foster innovation

Personal energy

Self-leadership

At Brightstar, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $74,961 - $164,800. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable. Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses. In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance.

Note: programs are subject to eligibility requirements. All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate. IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.