Wellness Center Office Manager - Grand Traverse Pavilions : Job Details

Grand Traverse Pavilions is an EEO Employer - M/F/Disability/Protected Veteran Status Be part of a team that's redefining aging with dignity and wellness. Grand Traverse Pavilions is seeking an energetic, organized, and compassionate Wellness Center Office Manager to join our team. In this critical frontline role, you'll ensure smooth day-to-day operations of our Wellness Center while delivering exceptional service to clients, residents, and team members. This is more than just an administrative role - it's a chance to support a culture of well-being and play a key part in improving lives every day. What You'll Do:

• Welcome and check in clients, answer phones, and manage billing and insurance verification
• Maintain accurate scheduling and coordinate transportation as needed
• Enter and update client information, ensuring compliance with regulatory documentation
• Provide general clerical support including reports, filing, and supply ordering
• Maintain cleanliness, organization, and equipment safety - including the pool area and logbook
• Monitor aquatic aftercare sessions (CPR certification required)
• Support record retention processes and help create marketing materials
• Communicate professionally with physicians, clients, and internal departments
• Collaborate on compliance efforts related to State and Federal regulations

Who You Are:

• A high school graduate (two years of college preferred)
• Experienced in office administration - especially in a healthcare or wellness setting
• Tech-savvy and detail-oriented, with strong multitasking abilities
• Personable, proactive, and a natural at customer service
• CPR-certified or willing to obtain certification
• Excited to be part of a mission-driven team that values teamwork, wellness, and quality care

Why Grand Traverse Pavilions? We're proud to be one of Michigan's most respected publicly owned senior communities, offering a full continuum of care and a deeply supportive work environment. Join us and experience a career that loves you back. Please visit our careers page to see more job opportunities.