Welcome Desk Lead-The Salvation Army Kroc Center - The Salvation Army in the Midwest : Job Details

Assist in management of daily operations of the Welcome Desk; assumes lead supervisory role in absence of Membership Manager. Assist in management of all Welcome Desk Associates. Recommend various personnel actions to the Membership Manager, including discipline, staffing, employee feedback, training needs, etc. Assist in development and implementation of all welcome desk processes and procedures. Provide world class customer service to the community; see that all customers, clients and members are given prompt and courteous service, with an attitude of Christian hospitality. Responsible for POS transactions and cash handling procedures at the Welcome Desk. Responsible for all back-end data entry into CCMS software. Other tasks as assigned by leadership Minimum Qualifications: The requirements listed below are representative of the minimal education, experience, skills, and/or abilities required for this position. Education: High School Diploma or equivalent Background Checks: Position...Membership Manager, Leadership, Lead Supervisor, Business Services