Waverly, IA - Field Engineer II - Heunets : Job Details

Job Description:Job Summary: We are seeking a proactive and technically skilled Field Engineer to support end-user devices, including laptops, desktops, computer tablets, and iPads running Windows 10/11. The ideal candidate will have hands-on experience with imaging, basic hardware troubleshooting, and desktop application support. This role also includes daily monitoring of meeting room equipment and ensuring operational readiness. Key Responsibilities:

• Provide on-site support for end-user devices (laptops, desktops, tablets, iPads) running Windows 10/11.

• Perform imaging and deployment of Windows 11 devices using standard tools and procedures.
• Troubleshoot and resolve basic hardware issues (e.g., RAM, HDD, peripherals).
• Support standard desktop applications including Microsoft Office, VPN clients, and other productivity tools.
• Conduct daily visual checks of meeting rooms (monitors, cables, devices) and restart equipment as needed.
• Collaborate with IT teams to escalate and resolve complex issues.
• Maintain accurate documentation of incidents, resolutions, and asset tracking.
• Provide basic support for SCCM-related tasks (e.g., software deployment, patching).

Required Skills & Qualifications:

• 2 to 4 years of experience in IT support or field engineering roles.
• Strong knowledge of Windows 10/11 OS and device imaging processes.
• Familiarity with SCCM for basic software deployment and troubleshooting.
• Good understanding of desktop hardware components and diagnostics.
• Experience supporting Microsoft Office Suite and VPN connectivity.
• Excellent communication and interpersonal skills in English.
• Ability to work independently and manage time effectively.

Required Skills: • Running • Readiness • BASIC • Connectivity • Cables • Resolutions • Laptops • Checks • Components • Interpersonal Skills • Troubleshooting • Windows • Documentation • Software • Engineering • Microsoft Office • English • Communication