Warranty Consultant - Caterpillar : Job Details

When you join Caterpillar, you're joining a global team who care not just about the work we do but also about each other. We are the makers, problem solvers and future work builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Our Product Support and Logistics Division (PSLD) is one of the most innovative divisions within Caterpillar. In PSLD, as within all of Caterpillar, our priority is our customers and helping them build a better world. We touch nearly every element of the services value stream. PSLD is responsible for Aftermarket Parts Distribution of Cat Parts, Integrated Logistics and Global Services supporting Caterpillar dealers and customers. Our teams work together in critical areas that leverage digital capabilities, technology and operational excellence.

As a Warranty Consultant (Coverage Process), you will manage the creation and system implementation of warranty coverage and business rules in accordance with the warranty policy. This is accomplished by collaborating with an internal Warranty team, product groups, industry & aftermarket teams, and Cat Insurance on the implementation and maintenance of warranty policy and assurance programs.

What You Will Do:

• Facilitating the creation/maintenance of warranty policy (terms & conditions) for Caterpillar products
• Collaborating with enterprise business partners on projects that require integration with warranty processes
• Analyzing and interpreting warranty data and making recommendations to support business decisions
• Reviewing documentation, verifying accuracy and resolving discrepancies
• Data table maintenance ensuring proper setup for warranty
• Supporting warranty training for dealers and internal teams
• Conducting auditing of warranty claims
• Answering warranty-related questions from dealers and internal partners
• Responsible the serial number registration for special term policies.
• Responsible for supporting the warranty help desk by researching and providing resolution to dealer inquiries.

What You Have (Basic Requirements):

• Education Requirement: A bachelor's degree or equivalent experience (5+ years of relevant work experience)
• Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
• Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
• Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
• Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.

What Will Set You Apart (Top Candidates Will Have):

• Excellent skills in project management, collaboration, change management, attention to detail, and data analytics/interpretation.
• Experience working with Caterpillar dealers, product groups, or industry teams, ideally in product support.
• Knowledge of Caterpillar warranty policies and processes.
• Knowledge of Caterpillar service and engineering systems (SIS, SIMS, SCAS, TMI, RWA, etc).

What You Will Get:

You'll have the opportunity to work closely with dealers and multiple teams across Caterpillar (Product Groups, Industry & Aftermarket teams, Global Quality, Cat Insurance Services, Corporate Accounting, and more) to participate in warranty-related projects supporting business needs.

Through it all, we are one team creating and delivering world-class components and solutions superior to the competition.

Caterpillar Inc. is the world's leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we've been helping customers build a better, more sustainable world and are committed to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

Summary Pay Range: $95,640.00 - $143,520.00 Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits: Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*
• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
• 401(k) savings plans*
• Health Savings Account (HSA)*
• Flexible Spending Accounts (FSAs)*
• Health Lifestyle Programs*
• Employee Assistance Program*
• Voluntary Benefits and Employee Discounts*
• Career Development*
• Incentive bonus*
• Disability benefits
• Life Insurance
• Parental leave
• Adoption benefits
• Tuition Reimbursement

* These benefits also apply to part-time employees