Warranty Claims Data Analyst - Kawasaki Motors Corporation : Job Details

Duties and Responsibilities: Conducts analysis/audit/review of warranty data/costs and provides detailed reporting for product/process improvement as needed; expands root problem analysis; proposes insights and solutions for warranty/quality issues. Creates technological solutions and options to analyze claim information in order to make/recommend changes or adjustment to programs, policies, and processes as needed. Prepares monthly reporting on current warranty spend and on trending warranty/quality issues. Prepares aggregate data and field reports to states and regulatory entities such as NHTSA and CPSC. Prepares ad-hoc reports as needed showing volume, types, and disposition of claims handled. Assists in preparing semi-annual forecasts on yearly warranty spend and claim rates. Develops and delivers clear and actionable reporting of voice of the customer data to support product improvement efforts and customer and dealer satisfaction. Acts as a liaison for the Warranty department to ...Data Analyst, Warranty, Claims, Analyst, Technology, Automotive