Ward Clerk Transcriber - Kaiser Permanente : Job Details

Job Summary:This position is responsible for supporting and coordinating the administrative activities of the nursing unit. May be assigned to cover multiple units per Medical Center protocol.Essential Responsibilities:* Processes, transfers and discharges using the Admit-Discharge-Transfer (ADT) system in the electronic medical record, including event management.* Answers and appropriately routes internal and external telephone calls.* Orders materials and supplies for the unit. As needed, per Unit, collects equipment and medication.* Answers call system; follows up with the nurse, patient and/or family as appropriate.* Makes follow-up appointments for patients as necessary.* In conjunction with Discharge Coordinator, organizes transfers to skilled nursing facilities, including printing relevant sections of the patient chart.* Prepares discharge packets and other documents for patients.* Maintains the units business equipment, including maintaining appropriately charged wireless carts. Arranges for special maintenance or repair of the units business equipment.* Updates the units white board.* Maintains the Minimum Medical record.* Assists unit personnel in the use of the electronic medical record and other systems; may act as the unit resource for computer-related issues.* Acts as greeter for the unit, greeting new patients and their families.* Coordinates discharge times, contacts family members with pending discharge times, assists and facilitates a timely discharge when the patient is ready.* Initiates units downtime procedures when necessary.* Communicates with other units/departments.* May support Environmental Services in the data entry into the ADT system the status of clean and dirty beds.* May help to facilitate co-pay collections by communicating with the Admitting office when family members are present on the unit, relaying information to Admitting or to the patient/family, etc.* In certain circumstances assists with other unit duties such as collecting meal trays, taking specimens (i.e. blood) to the lab, etc.* Participates in hourly rounding to promote service excellence.* May cross train as a receptionist: (ED only).* Will have to float to other departments as needed.* Provide mgmt or hospital Bed Coordinator with updates on open beds.* Performs other duties as assigned.* Supervisory Responsibilities:* This job has no supervisory responsibilities.* Compliance Accountability:* Competencies: The Ward Clerk Transcriber demonstrates proficiency by exhibiting the following skills, competencies, and behaviors.* Leadership Upholds Kaiser Permanentes Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws.* Demonstrates a professional, supportive attitude.* Identifies and supports new ideas.* Utilizes effective communication strategies, including chain of command and issue escalation, which result in intended outcomes.* Participates in problem identification and resolution.* Demonstrates ability to problem solve with other departments in order to assist member resolution.* Prioritizes work assignments appropriately to ensure completion of patient care activities and notifies Registered Nurse if unable to complete assignments.* Complies with regulatory requirements, policies, procedures, and standards of practice.* Documentation Accurately and promptly transcribes physician orders as evidenced by updated department forms and active orders within specific time frame according to standard.* Order transcription is legible, dated, and timed.* Assists in maintaining an accurate and up-to-date medical record.* Identifies and reports incomplete findings.* Maintains medical records in appropriate order and readily available, assembles and disassembles charts as needed.* The Ward Clerk Transcriber demonstrates proficiency by exhibiting the following skills, competencies, and behaviors.* Clinical Outcomes Applies standard precautions.* Keeps a safe environment for self and others.* Responds to stat requests.* Utilizes computer systems and communication equipment effectively and efficiently.* Assures availability of pertinent information, i.e., outpatient charts, other hospital records, etc.* Call or fax prescriptions into pharmacy.* Assures accurate census by inputting admission, discharge, and transfers in a timely manner and before deadlines.* Schedules tests and coordinates patient care activities in collaboration with the RN and other departments to assure timely and appropriate action.* Coordinates hospitalization transfer and transportation.* Prints and distributes diagnostic reports and notifies appropriate personnel of abnormal lab results.* Transports patients, equipment, supplies, and specimens throughout the Medical center utilizing proper body mechanics.* Participates in departmental process improvement activities, i.e., planning, measuring/ monitoring, assessing, and improving.* Demonstrates competencies during the probationary period and ongoing by completion of departmental competency validation.* Customer Service Practices customer service standards as defined by the Service Area, Medical Center, and specific department.* Assists members who are less than satisfied with their experience by listening and taking responsibility within their scope to ensure that the issue is resolved.* Assures that supplies are ordered and available for use.* Provides general information and reception activities for patient/member/staff.* Maintains telephone courtesy at all times including receiving, transferring calls, or taking messages.* Organize and maintain department files, records, handbooks, manuals, and committee minutes.* Collect, sort, and deliver mail; prepare outgoing mail.* Maintain inventory of patient education materials.* Anticipates the customers desires and take proactive steps to meet those needs.* Promptly answers call lights, alarms and patient requests.* Establishes and maintains inter-intra departmental communications and relationships.* Maintains and protects patient confidentiality.* Assures a clean, orderly, and functional work environment.* National Language:* Customer Service - Consistently demonstrates the knowledge, skills, abilities, and behaviors necessary to provide superior and culturally sensitive service to each other.* Team Commitment - Viewed by others to be an effective team member who is flexible, cooperative, and willing to assist others.* Confronts difficult or conflict situations constructively and seeks appropriate assistance.* Takes accountability for own actions and accepts constructive criticism.* Attends all mandatory meetings and in-services, a minimum of 50% of staff meetings, and actively participates in other departmental professional development (Requirement may vary for per diem staff).* Participates with the assessment of current and future unit learning needs and development of annual educational plan.* Keeps self-informed of activities on the unit and makes recommendation for change.* Adheres to Regional Attendance Policy.* Reports to assigned area promptly, being present and available for report at beginning of assigned shift.* Minimizes personal phone call time.* Supports a collaborative labor-management partnership environment.* Fiscal Responsibility Organizes work to minimize the use of overtime.* Identifies and assists in systems improvement that needs simplification or correction.* Utilizes payroll and non-payroll resources to their maximum potential.