VP Member Service Center - Northwest Federal Credit Union : Job Details

Northwest Federal Credit Union (NWFCU) is seeking a Vice President who will be responsible for leading the vision and strategy of our high-volume call center. This key leadership role is responsible for meeting and exceeding business objectives and ensuring consistent achievement of all operational metrics for our call center operations. The ideal candidate will have extensive customer care and management experience. The Vice President of Member Service Center will manage, inspire and motivate a growing team to ensure operational excellence, high employee engagement and service improvement is achieved. Responsibilities Collaborate with senior leadership in setting and driving organizational vision and operational strategy designed to accommodate the sustained growth objectives of our organization Manage a large, distributed and fully remote team to support our goals of efficient and effective processes that produce positive member service outcomes Create strategic plans and recommendat...Member Service, VP, Operations, Service, Vice President, Leadership, Retail, Banking