VP, Infrastructure Provider Governance Lead - Everest : Job Details

VP, Infrastructure Provider Governance Lead

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VP, Infrastructure Provider Governance Lead

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Title:VP, Infrastructure Provider Governance Lead

Company:Everest Global Services, Inc.

Job Category:Technology

Job Description

About Everest:Everest is a leading global reinsurance and insurance provider, operating for nearly 50 years through subsidiaries in Europe, Bermuda, Canada, Singapore, US, Latin America, and other territories. Our strengths include extensive product and distribution capabilities, a strong balance sheet, and an innovative culture. Our focus remains on creating long-term value through underwriting excellence and strong risk and capital management. Our most critical asset is our people.

About the Role:The Provider Governance Lead for the strategic global IT Managed Services Agreement oversees and ensures compliance, performance, and strategic alignment of the IT managed service provider (MSP) with Everest's organizational objectives. Responsibilities include monitoring service delivery, managing contractual obligations, mitigating risks, and driving continuous service improvements to optimize IT operations and business outcomes. The ideal candidate will be a proven thought leader in Provider Governance with a successful history in managing similar efforts at a comparable scale.

Key ResponsibilitiesGovernance & Compliance

• Establish and enforce governance frameworks, policies, and procedures for the IT managed services contract.
• Ensure adherence to contractual service levels, key performance indicators (SLAs, KPIs), and operational standards.
• Conduct regular audits and compliance checks to maintain regulatory and organizational alignment.

Service Performance & Quality Assurance

• Monitor service provider performance against SLAs and address gaps proactively.
• Facilitate service reviews, reporting, and performance dashboards to track trends and improvements.
• Lead issue resolution processes, ensuring effective escalation and remediation of service delivery issues.

Risk Management & Continuous Improvement

• Identify and mitigate risks related to IT managed services, including security, operational, and financial risks.
• Develop and implement continuous improvement initiatives to enhance efficiency, reduce costs, and improve service quality.
• Stay updated on industry best practices and emerging technologies to refine governance frameworks.

Stakeholder Engagement & Relationship Management

• Serve as the primary liaison between the organization and the MSP, ensuring alignment of business and IT strategies.
• Collaborate with internal teams to understand business needs and translate them into service expectations.
• Manage contract negotiations, renewals, and modifications with procurement and legal teams.

Financial & Contract Management

• Monitor and manage financial performance of the managed services contract.
• Ensure timely execution of contract deliverables and financial settlements.
• Work with finance and procurement to optimize contract value and budget utilization.

Qualifications & Experience

• Bachelor's degree in IT, Business Administration, or a related field; Master's preferred.
• 7+ years of experience in IT governance, vendor management, or service delivery in outsourced IT environments.
• Strong understanding of ITSM, ITIL frameworks, and contract management principles.
• Experience managing large-scale IT outsourcing contracts and driving performance improvements.
• Excellent analytical, negotiation, and stakeholder management skills.
• Strong leadership and communication abilities with a proactive, problem-solving mindset.
• Effective written and verbal communication skills for collaboration with technical and non-technical stakeholders.
• Ability to build productive relationships across peers and functions including IT VMO, Legal, Audit, and Compliance teams.
• Proven influencing skills and partnership leveraging.

Preferred Certifications

• ITIL (Foundation/Intermediate/Expert)
• COBIT (Governance Framework)
• PMP or PRINCE2 (Project Management)
• ISO 20000/27001 (IT Service & Security Management)

If you don't meet every requirement, we encourage you to apply. Everest values inclusivity and authentic workplaces. You might be the perfect fit for this or other roles. Please inform us if you need accommodations during the application process.

Our Culture

At Everest, our purpose is to provide the world with protection. We help clients and businesses thrive, fuel global economies, and create sustainable value. We pride ourselves on a unique, inclusive culture driven by shared values and behaviors:

• Our Values: Talent, Thoughtful Risk, Execution, Efficiency, Humility, Leadership, Collaboration, Inclusion, Belonging.
• Our Behaviors: Respect, Pursuit of Excellence, Leadership, Accountability, Collaboration.

All colleagues uphold these values and behaviors in daily interactions and community engagement.

Additional Details

Type: Regular

Time Type: Full-time

Location: Warren, NJ

Everest is an equal opportunity employer. All qualified applicants will receive consideration regardless of protected characteristics. Reasonable accommodations are provided upon request. Contact Everest Benefits at [email protected] for accommodations.

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