Volunteer Success Specialist - Girls Scouts of Colorado : Job Details

Volunteer Success Specialist Job Description Job Title: Volunteer Success Specialist Region/Location: Front Range (Metro Denver, Northern Colorado, Pikes Peak) Department: Mission Delivery Occupational Job Group: Specialist 2 Pay Range: $20.67-$22.00 per hour. Reports To: Volunteer Success Manager FLSA Status: Non-Exempt Terms: Regular, Year-Round, Full-Time, Hybrid Supervisory Responsibility: Adult Volunteers GENERAL PURPOSE: The Volunteer Success Specialist is responsible for fostering the growth and sustainability of the local volunteer community and delivers the council's volunteer success process to increase volunteer retention. The Volunteer Success Specialist develops and works closely with teams of service unit volunteers and direct service volunteers to ensure they have the necessary resources to provide high-quality program experiences to youth members. They offer proactive, visible, and consistent support to GSCO volunteers with a focus on training, recognizing, and retaining volunteers and youth members. Frequent travel and field work required. ESSENTIAL DUTIES & RESPONSIBILITIES ***(Employees are held accountable for all duties of this job) • Implements volunteer support plans aligned with the council volunteer success methodology with a focus on volunteer recruitment, recognition, and retention; cultivates relationships with service unit and troop volunteers in assigned area to support delivery of Girl Scout programming • Supports troop leadership teams and caregivers in completing renewal of their Girl Scout membership on an annual basis • Delivers robust onboarding and first year support for new volunteers, ensuring volunteers connect with and complete required training and have the resources needed to successfully deliver a Girl Scout experience • Develops and partners with local service unit volunteer teams to support a hyper-local volunteer community offering volunteer connections, mentoring, and program support; identifies volunteers to join their local service unit team and supports recruitment and onboarding of volunteers into these advanced roles • Identifies the need for and provides timely problem solving and conflict resolution support/intervention when appropriate in coordination with the Volunteer Relations team. • Drives participation in council programs including service unit and troop participation in product programs and in council and partner-led events and program opportunities; raises awareness for programs through targeted promotion with local troops and volunteers. • Provides professional, superior customer service to all internal and external customers, members, volunteers, staff and other community contacts. • Actively participates in the development of environments that foster diversity, equity, inclusion, and access through words, actions, and attitude. • Respects the confidential nature of all information pertaining to staff, volunteers, and Girl Scouts. • Performs other duties as assigned. PRIMARY CROSS-FUNCTIONAL RESPONSIBILITIES • Collaborate with other members of the volunteer success team to ensure consistent delivery of the council volunteer success methodology including conflict interventions, volunteer training, and retention strategies. • Collaborate with the girl experience teams to drive participation in council and partner-led program opportunities. • Collaborate with the customer care and volunteer administration teams to ensure prompt response to customer inquiries and accuracy of membership data. • Collaborate with Product Program team to drive participation in and deliver on a positive member experience within the product programs. • Support the efforts and commitments of Girl Scouts of Colorado in pluralism and diversity throughout the organization and within each community served. • Embrace diversity and inclusiveness by contributing to positive relationships between diverse racial, ethnic, and social groups in the Council as a whole and between employees and volunteers. JOB QUALIFICATIONS Education and/or Formal Training • No formal education or training requirements. Experience • Experience in volunteer or account management preferred. • Experience in membership development, recruitment and/or retention • Experienced in data management using sales/customer management software (Salesforce) preferred. Knowledge, Skills, and Abilities • Strong written, oral, and interpersonal communication skills, including public speaking and networking skills required. • Skills in conflict resolution and mediation. • Knowledge of volunteer management strategies preferred. • Proficient in Microsoft Suite of programs. • Strong motivational, organizational, and problem-solving skills. • Ability to quickly learn and adapt to changing technologies. • Passionate about working in an organization that values and promotes diversity, equity, inclusion, and anti-racism. • Bilingual and bicultural skills desired but not required. Additional Requirements • Must be able to pass a criminal background check acceptable to GSCO standards. • Access to registered transportation with insurance at required state levels to conduct business statewide. • Valid driver's license and driving record acceptable to the Girl Scout insurance company standards. MATERIAL AND EQUIPMENT DIRECTLY USED • Computer and related software, telephone, e-mail, fax machines, copiers and equipment commonly found in an office environment. WORKING ENVIRONMENT & PHYSICAL ACTIVITIES • Prolonged periods of sitting at a desk and working on a computer. • Variable working schedule including evenings, weekends and some overnight stays. • Regular travel throughout council jurisdiction may be required. • Ability to communicate effectively with employees, volunteers, customers and vendors. • Access to transportation with insurance at required state levels to conduct business statewide. • Valid driver's license and driving record acceptable to the Girl Scout insurance company. • May be required to transport Girl Scout materials weighing up to 30 pounds from a vehicle to a building as well as preparing facilities for meetings, with or without assistance. ***Employee signature below indicates the employee's understanding of the requirements, essential duties & responsibilities of the position. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change at any time with or without notice. Please contact your supervisor/manager or HR with any questions. GSCO will make reasonable accommodation for qualified individuals with known disabilities and employees whose work requirements interfere with a religious belief, unless doing so would result in an undue hardship or a direct threat to the Girl Scouts of Colorado. If you need such accommodation, contact your supervisor or Human Resources immediately to begin the interactive accommodation process.