Volunteer Services Program Manager - RUHS - Riverside County, CA : Job Details

Salary : $57,080.19 - $83,438.12 Annually Location : Moreno Valley Job Type: Regular Job Number: 25-79785-01 Department: RUHS-Medical Center Opening Date: 08/06/2025 Closing Date: 8/12/2025 11:59 PM Pacific ABOUT THE POSITION The County of Riverside seeks to fill a Volunteer Services Program Manager position to support the Riverside University Health System - Medical Center, for their location in Moreno Valley, CA. Schedule: 5/40, Monday - Friday The Volunteer Services Program Manager will be responsible for, but not limited to, planning, managing, coordinating, and evaluating individuals who participate in the Volunteer Services Program (VSP) and the Clinical Observation Program. The incumbent will also be responsible for overseeing and managing the daily operations of the RUHS Gift Shop including inventory management, staff supervision, customer service, and merchandising. The incumbent will direct subordinates and/or participate in the recruitment, screening, placement, orientation, and evaluations of volunteers. The incumbent will also manage the application process for the Clinical Observation Program which provides individuals the opportunity to observe healthcare professionals in a real-world healthcare setting. The Volunteer Services Program Manager will manage three direct reports overseeing retail operations; act as a liaison between the department and a wide variety of community groups including auxiliaries and advisory boards; monitor and track volunteer service hours which may include public relations programs; attend meetings and panels with departmental administration for evaluation of volunteer service programs. The most competitive applicants will have strong knowledge of public relations, community services and extensive experience in supervising and managing volunteer service programs within a nonprofit or public agency, preferably within a hospital or healthcare setting. Applicants with experience in Salesforce or a Customer Relationship Management (CRM) system are highly encouraged to apply. Meet the Team! The is here for you when you or someone you love is in need of help to achieve and maintain a life of whole health wellness and recovery. Can you see yourself here? jfc:43919951 EXAMPLES OF ESSENTIAL DUTIES • Plans, directs, and evaluates a departmental volunteer services program in accordance with departmental goals and objectives, services and needs. • Develops, implements, and coordinates operational policies and procedures in accordance with legal and financial regulations. • Provides ongoing evaluation and coordination of agency utilization of volunteer services to determine effectiveness and impact of the program, and initiates and confers with departmental administration regarding appropriate changes. • Advises departmental administrative staff of existing volunteer programs and confers with them to determine the need for new volunteer programs and services; develops, promotes, and implements new volunteer programs. • Serves as a liaison between paid staff and volunteers, and meets with line supervisors to determine the type and level of volunteer service needs, and to resolve problems. • Directly or through subordinate staff recruits, screens, selects, orients, and places volunteers in assignments after matching their interests and qualifications with agency needs. • May perform criminal and DMV background checks; refers qualified candidates to department divisions requesting help; utilizes established sources of volunteers and develops new sources. • Develops and implements any necessary formal training for volunteers and ensures that informal or on-the-job training is provided by paid staff or volunteers; develops and implements formal in-service training for paid staff which enables them to work with and supervise individual volunteers more effectively and efficiently. • Determines volunteer duty parameters and designs job descriptions for each volunteer assignment; establishes procedures to evaluate the effectiveness of individual volunteer's performance. • Directly supervises volunteer staff assigned to support the volunteer services program. • Acts in a liaison capacity between the department and auxiliaries, advisory boards, and a wide variety of community groups to promote and cultivate interest in the volunteer program and department-wide objectives. • Coordinates volunteer activities with similar programs in other County, State, and federal agencies, and private organizations in the community. • Creates an understanding and encourages participation in the volunteer services program and overall departmental goals by preparing and distributing newsletters, brochures, and other promotional materials, preparing press and publicity releases and working with the media, planning exhibits, and making presentations to schools, churches, and clubs. • Directs employee selection, assignment, and performance evaluation functions for the Volunteer Services Program; provides technical guidance and assistance to other personnel participating in departmental volunteer services. • Directs the maintenance of personnel records and statistics concerning volunteers. • Prepares a variety of written materials, pamphlets, brochures, and statistical reports concerning volunteer services. • Prepares and submits the volunteer services program budget and supervises the review of expenditures and maintenance of budgetary controls including the present and future needs for supplies and equipment. • Maintains and distributes, as necessary, records of donations received from the public. • Coordinates student volunteer programs by providing criteria for selection, assignment, and supervision of volunteers, keeping records and giving feedback to the high schools and colleges. • Writes letters of reference and verifies hours worked for insurance coverage and income tax purposes; arranges for appropriate recognition of volunteer efforts through letters of appreciation, certificates of award, award ceremonies, etc. • Periodically consults with departmental personnel and conducts re-orientations to promote the efficient utilization of volunteers. • Plans and implements volunteer workshops; attends conventions, workshops, and meetings relating to volunteer programs. • Keeps abreast of trends and legislation relating to volunteerism; reassigns and counsels volunteers, if problems arise; prepares manuals, handbooks, and other written materials needed to operate the volunteer program. MINIMUM QUALIFICATIONSExperience: Five years of experience in a community or volunteer organization with at least one year in a supervisory and/or administrative capacity. (Graduation from an accredited college or university, preferably with a major in one of the behavioral sciences, administration, community relations, or a related field, may substitute for all but the one year of required administrative and/or supervisory experience on the basis of 30 semester or 45 quarter units equaling one year of full-time experience.) Required: One year of the required qualifying experience must have been in a supervisory capacity overseeing technical-level staff. Knowledge of: The functional responsibilities of a volunteer program including principles of volunteer services and general management and an understanding of the role of volunteers in relation to paid staff; the principles and techniques of program planning, implementation, and administration, including budgetary practices and control; the principles and practices of personnel management and supervision; community, civic, academic, and social organizations, and other sources of volunteer help; media resources available for publicity campaigns and how to effectively use them; the general principles of training. Ability to: Plan, organize, evaluate, and direct a volunteer program by defining program goals, evaluating progress, and implementing improvements, as needed; interview, select, and place volunteers according to program needs, previous experience, interest, skills, and time availability to provide useful services; schedule, train, supervise and evaluate other personnel; effectively communicate both orally and in writing to individuals and groups; establish rapport with and maintain cooperative, productive working relationships with staff, volunteers, groups, and the media; establish and maintain necessary records and controls, prepare reports and correspondence; design creative formats for exhibits, publicity brochures, and promotional materials; arouse and sustain the interest of the community in volunteerism. SUPPLEMENTAL INFORMATION What's Next? This recruitment is open to ALL applicants. Other Requirements License: Possession of a valid California Driver's License may be required. The incumbent may be required to attend and support community outreach and engagement events at any time throughout the County of Riverside. Additional Information: Contact Christopher Recinos at [email protected] with any questions regarding this recruitment. APPLICATION INFORMATIONVeteran's Preference The County has a Veterans Preference Policy applicable to new hires. To qualify, upload a copy of your (or your spouse's) Member-4 Form DD-214 indicating dates of service, and a copy of your spouse's letter of disability (if applicable) with your application. For privacy reasons, it is recommended that you remove your social security information from the document(s). A Human Resources Representative will review the materials and determine if you qualify for veterans' preference. The Veterans Preference Policy, C-3 is available here: Reasonable Accommodations The County of Riverside is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter for the position noted above. For additional information and/or to obtain the appropriate form for requesting a reasonable accommodation, please visit the Disability Access Office web page located at: Proof of Education If using education to qualify or when requested by the recruiter, upload a copy of any license(s), official/unofficial transcript(s), degrees, and/or related employment documents to your NeoGov account at the time of application and before the closing date. Official or unofficial transcripts will be accepted. If your education was completed outside of the United States, you will need to provide a copy of your Foreign Education Equivalency evaluation from a member of the National Association of Credential Evaluation Services () or Association of International Credential Evaluators, Inc. (). Work Authorization Requirement Applicants must be legally authorized to work in the United States at the time of application. The County of Riverside does not participate in visa sponsorship programs, including H1-B visas, and will not provide sponsorship for any employment-based visas. Equal Opportunity Employer The County of Riverside is an Equal Opportunity Employer. It is the policy of the County of Riverside to provide equal employment opportunities for all qualified persons. All applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition (cancer and genetic characteristics), genetic information, or denial of medical and family care leave, or any other non-job-related factors. Pre-Employment All employment offers are contingent upon successful completion of pre-employment requirements including a criminal background investigation, which involves fingerprinting. (A felony or misdemeanor conviction may disqualify the applicant from County employment). A pre-employment physical examination and background check may be required. Probationary Period As an Approved Local Merit System, all County of Riverside employees, except those serving At Will, are subject to the probationary period provisions as specified in the applicable Memorandum of Understanding, County Resolution, or Salary Ordinance. Temporary and Per Diem employees serve at the pleasure of the agency/department head. General Information Current County of Riverside and/or current employees of the hiring department may receive priority consideration. Qualified candidates may be considered for future County vacancies. Job postings may close without notice based on application volume. Submit your complete application by the recruitment close date; no late applications are accepted. Ensure all relevant experience/education is reflected on your application/resume, as a failure to demonstrate position requirements may disqualify applicants. A description of job duties directly copied from the job classification or job posting will not be considered. Please read and follow any special application instructions on this posting. Click the 'Apply' link located on this page to submit your application. For additional instructions on the application process, examinations, Veteran's preference, pre-employment accommodation or other employment questions, please refer to our web site, If you are experiencing technical problems, you may contact the governmentjobs.com applicant support desk Monday through Friday, 6 am to 5 pm Pacific Time at [email protected] or toll-free 1-855-###-####. MEDICAL/DENTAL INSURANCE: A Flexible Benefit Credit is provided on a monthly basis as governed by the Management Resolution or applicable bargaining unit. Vision coverage is provided through Vision Service Plan (VSP) at no cost to employee or eligible dependents. Note: Employees on assignment through the Temporary Assignment Program (TAP) receive different benefits. See the list MISCELLANEOUS RETIREMENT: County of Riverside has three retirement Tiers through the California Public Employees' Retirement System (CalPERS).

• Tier I (Classic Member - Formula 3% @ 60): Applicable to current and former County of Riverside local miscellaneous employees hired prior to 08/24/2012 and did not withdraw CalPERS contributions. The employee contribution is eight (8%) percent.
• Tier II (Classic Member - Formula 2% @ 60): Applicable to local miscellaneous employees 1) hired after 08/23/2012 through 12/31/2012; 2) Previously employed with another CalPERS contracting public agency or a reciprocal retirement system, with a break in service of less than six months between the separation date with the previous employer and the appointment date with the County of Riverside. The employee contribution is seven (7%) percent.
• Tier III (PEPRA New Member - Formula 2% @ 62): Applicable to CalPERS local miscellaneous new members hired on or after the implementation of the Public Employees' Pension Reform Act of 2013 (PEPRA) which took effect January 1, 2013. Effective July 1, 2023, the employee contributions are 7.25% and will increase to 7.75% effective July 1, 2024.

A new member is defined as any of the following:

A new hire who enters CalPERS membership for the first time on or after January 1, 2013, and who has no prior membership in any California Public Retirement System.

A new hire who enters CalPERS membership for the first time on or after January 1, 2013, and who was a member with another California Public Retirement System prior to that date, but who is not subject to reciprocity upon joining CalPERS.

A member who first established CalPERS membership prior to January 1, 2013, and who is rehired by a different CalPERS agency after a break in service of greater than six (6) months.

CalPERS refers to all members that do not fit within the definition of a new member as classic members . Contribution rates are subject to change based on the County of Riverside annual actuarial valuation. Note: This summary is for general information purposes only. Additional questions regarding retirement formulas can be sent to or by calling the Benefits Information Line at (951) ###-####, Option 2. If you have prior service credit with another CalPERS agency or within agencies, please contact CalPERS at (888) ###-#### to determine which retirement tier would be applicable to you. CalPERS is governed by the Public Employees' Retirement Law. The Retirement Law is complex and subject to change. If there's any conflict between this summary and the law, the law will prevail over this summary. DEFERRED COMPENSATION: Voluntary employee contribution with a choice between two 457 deferred compensation plan options. 401(a) MONEY PURCHASE PLAN: County contribution of $50 per pay period towards choice between two 401(a) plan providers. ANNUAL LEAVE (Bi-Weekly Accrual): 0 < 36 months = 8.92 Hours 36 to