Volunteer Coordinator - Houston Methodist Hospital : Job Details

At Houston Methodist, the Volunteer Coordinator position is responsible for coordinating the day-to-day activities and responsibilities associated with the Volunteer Services Department. This position administers and coordinates all aspects of the department and the delivery of volunteer services by providing any necessary support for the Volunteer Services program. The Volunteer Coordinator position is responsible for the coordination of the volunteer on-boarding process ensuring all compliance requirements and processing standards are followed thoroughly.

Promotes a positive work environment and leads the team to be a dynamic, focused work unit that actively helps one another to achieve optimal department results. Role models to team members effective communication skills, assisting in their development of such skills.

Communicates in an active, positive and effective manner to all interprofessional health care team members, listens and responds to the ideas of others.

Responsible for the daily volunteer recruiting and interviewing process to determine skills, preferences, and experience to match the candidate with an appropriate volunteer assignment by visiting/contacting or attending churches, universities, career fairs.

Facilitate scheduling of all onboarding and ongoing compliance items for volunteers. Creates onboarding content, updated annually, and provides oversight for and leads new volunteer orientation.

Responds to internal and external customer requests for additional volunteer services by submitting a survey to be completed by the requesting department/unit. Afterwards, the Coordinator must completed additional follow-up with the requester to clarify any ambiguous responses.

Analyzes and responds to issues and complaints from volunteers, escalating issues/requests to ensure highest quality of service and customer satisfaction is provided.

Serves as support to interprofessional workgroups throughout all HM entities with volunteer recognition programs and activities. Assists as backup support for the front desk administration position, as needed.

Responsible for the development of volunteer competencies and training, facilitating comprehensive training for all volunteers which is reviewed and updated annually as necessary.

Organize and participate in volunteer recognition programs and special events. Disseminates any information from Houston Methodist to volunteers as volunteers do not have email access.

Maintains accurate and organized records, volunteer files and records of services, hours and programs provided by volunteers and the department.

Implements and ensures compliance with required standards of the volunteer program. Abides by and complies with all organizational and department policies and procedures.

Utilizes resources/equipment/supplies effectively and efficiently, demonstrating responsible financial stewardship.

Manages time effectively and prioritize department daily tasks, minimizing incidental overtime.

Depending on location, performs administrative and operational activities including reviewing department policies, maintaining department manuals and handbooks, creating volunteer service descriptions and other department recordkeeping activities, to accomplish the goals and objectives of the HM volunteer program. Develops and coordinates the volunteer work schedule by the assigned deadline.

Evaluates components of the volunteer program related to prescreens, placements, recruitment efforts, processing times and retention to ensure effectiveness and to recommend/implement changes as appropriate. Generates and communicates new ideas and suggestions that improve quality or services.

This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

Bachelor's degree required

One year of project coordination

Houston Methodist The Woodlands opened in 2017 as the eighth hospital in the Houston Methodist system. This 187-bed, 470,000-square-foot, full-service, acute care hospital offers many of the same services as our flagship hospital in the Texas Medical Center. Also on the $380 million hospital campus, located at the intersection of I-45 and TX 242, is a medical office building, which opened in 2016. Medical Office Building 1 includes a breast care center, cancer center & infusion center, orthopedics & sports medicine, rehabilitation services, wellness services, and an outpatient laboratory in addition to multi-specialty physician practices. A second medical office building and 785-car parking garage opened in 2018.