Voice Engineer - Lancesoft : Job Details

Job Description:

• Cisco ICM (Intelligent Contact Management) Developer and Design
• Development resource with ability to plan, develop, test and implement Cisco ACD/IVR (UCCE) solutions that improve business efficiency and productivity as well as support business strategies and goals.
• Identify and communicate business needs and translate business requirements into technical system and functional specifications.
• Support one or more highly complex or critical business processes/systems and may require design or integration of technical solutions that may cross multiple functions of the business.

Required Experience:

• Cisco UCCE (ICM)
• Cisco Finesse
• Advanced SQL
• eGain Analytics

EEO Employer LanceSoft is a certified Minority Business Enterprise (MBE) and an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. LanceSoft makes hiring decisions based solely on qualifications, merit, and business needs at the time.