Voice Communications Analyst (Telecommunications Analyst) - Founders Federal Credit Union : Job Details

Voice Communications Analyst (Telecommunications Analyst)

Join to apply for the Voice Communications Analyst (Telecommunications Analyst) role at Founders Federal Credit Union

Voice Communications Analyst (Telecommunications Analyst)

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Relax... Join Our Team!Founders Federal Credit Union helps our members attain their financial goals. Our innovative services, convenient locations, and friendly employees are dedicated to our members and their financial future. Founders Federal Credit Union is strongly committed to providing the highest level of quality service to our members. We realize our outstanding, dedicated employees make it all happen.

Relax... Join Our Team!Founders Federal Credit Union helps our members attain their financial goals. Our innovative services, convenient locations, and friendly employees are dedicated to our members and their financial future. Founders Federal Credit Union is strongly committed to providing the highest level of quality service to our members. We realize our outstanding, dedicated employees make it all happen.Don't meet all of the requirements below? We would still love to hear from you!Responsibilities And DutiesThe Voice Communications Analyst is responsible for the day-to-day administration duties of Founders Unified Communications systems and related systems or applications. This position is also responsible for assisting with support of all mobile telephone and wireless data devices in the organization.

• Act as a first line of support to monitor and resolve unified communications support calls for the Credit Union.
• Maintain communications equipment to support telecom and video services for end users, including general phone extension setup and voicemail as well as enhanced services.
• Configure and maintain system administration for Cisco Communications Manager, Cisco Unity, Cisco UCCX Contact Center Software, Cisco Webex and other related telecom and A/V systems.
• Troubleshoot and resolve technical related issues with use of mobile devices and equipment. Complete end user setup and training for new devices.
• Coordinate with team members to assist in refresh and deployment of mobile devices.
• Assist with setup and ongoing maintenance of physical layer network assets at corporate buildings and branches.
• Provide Founders FIT CUSO support as required to promote client services and development of IT programs.
• Create and maintain documentation as required for Founders communications and related systems.
• Provide assistance to On-Call staff as needed after hours, which includes resolving ATM and branch network and telecom issues.
• Participate in disaster recovery planning and testing of telecommunication services.
• Assist with any telecommunication projects and upgrades as needed.
• Assist Network Team with deployment of Network Hardware and other Network related initiatives as needed at corporate or branch locations.
• Comply with Founders policies and procedures, as well applicable laws, regulations, and statutes issued by federal agencies such as NCUA and FFIEC, including, but not limited to, GLB and BSA. Employees have legal and regulatory obligations to respect and protect the privacy of information and its integrity and confidentiality.
• All other duties as assigned.

Job SpecificationsThe Voice Communications Analyst must possess excellent oral and communication skills, including the ability to understand, explain, and write technical details. Employee should have skills necessary to perform day-to-day administration of Cisco Unified Communications Manager, Cisco Webex and related applications such as Contact Center Express and Calabrio ONE. Employee should also be familiar with maintaining and troubleshooting mobile devices, specifically Apple iPhones and iPads, including the Microsoft Intune MDM Platform.Qualifications include a degree or equivalent from a four-year college or technical school, 5+ years related experience in a support field, or equivalent combination of education and experience is desired. Maintain an active membership in FS-ISAC (Financial Services Information Sharing and Analysis member) or ISO22301 Business Continuity Management and obtain certifications within four years for: Cisco CCNA Voice and CAPM (Certified Associate in Project Management).Due to the critical nature of data security, each employee has the responsibility to protect company data. Employees have legal and regulatory obligations to respect and protect the privacy of information and its integrity and confidentiality. Guidance is contained in the company information security policies. Violations of policy may result in disciplinary action, up to and including termination.Adhere to the principle of least privilege to reduce the risk of unauthorized access to critical systems or sensitive data by maintaining account permissions to accounts, processes and programs only required to do the job assigned.BenefitsBenefits provided include the following:

• Paid Time Off
• Paid Holidays
• Family-oriented culture that values work/life balance
• Retirement Plan (401k with employer contributions + Pension Plan fully funded by FFCU)
• Comprehensive Health and Dental Insurance
• Life and Accidental Death & Dismemberment Insurance (at no cost to employee)
• Voluntary Supplemental Life Insurance coverage for employee, spouse, and children
• Health Care and Dependent Care Flexible spending accounts
• Long Term Care Plan
• Short-Term and Long-Term Disability Insurance
• Tuition reimbursement to assist with furthering education
• Certifications - Assistance with achieving and maintaining
• Fit Founders Wellness Program

A pre-employment criminal background check, drug screen, consumer credit investigation, and previous employer reference check will be required.EOE#FoundersFCU#ZR

Seniority level

• Seniority levelMid-Senior level

Employment type

• Employment typeFull-time

Job function

• Job functionOther
• IndustriesBanking

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