VITAL RECORDS FIELD REPRESENTATIVE - State of Tennessee : Job Details

Job Information

State of Tennessee Job Information Opening Date/Time 08/19/2025 12:00AM Central Time Closing Date/Time 08/25/2025 11:59PM Central Time Salary (Monthly) $4,517.00 - $5,638.00 Salary (Annually) $54,204.00 - $67,656.00 Job Type Full-Time City, State Location Nashville, TN Department Health

LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF HEALTH, POLICY, PLANNING AND ASSESSMENT DIVISION, DAVIDSON COUNTYThis position requires a criminal background check. Therefore, you may be required to provide information about your criminal history in order to be considered for this position.

Qualifications

Education and Experience: Graduation from an accredited college or university with a bachelor's degree. Substitution of Experience for Education: Qualifying experience in vital records, medical records, supervision or management of clerical/office staff, or customer service delivery of health information may substitute for the required education on a year for year basis to a maximum of four years (e.g., experience equivalent to one year of full-time work in one or a combination of the above listed fields may substitute for one year of the required education). OREducation and Experience: Education equivalent to graduation from a standard high school and experience equivalent to four years of full-time work in one or a combination of the following: vital records, medical records, supervision or management of clerical/office staff, or customer service delivery of health information. Substitution of Experience for Education: Qualifying experience in vital records, medical records, clerical/office support work, or any customer service delivery may substitute for the required education on a year for year basis to a maximum of four years (e.g., experience equivalent to one year of full-time work in one or a combination of the above listed fields may substitute for one year of the required education). OREducation and Experience: Graduation from an accredited college or university with an associate's degree in medical records and experience equivalent to one year of full-time work in one or a combination of the following: vital records, medical records, supervision or management of clerical/office staff, or customer service delivery of health information. OR Two years as a Vital Records Information Assistant with the State of Tennessee. Necessary Special Qualifications: A valid vehicle operator's license is required.

Overview

Under general supervision, is responsible for professional vital records field contact work of average difficulty; and performs related work as required. An employee in this class is responsible for training field contacts in the proper procedures for registering vital events and filing complete records. The employee also investigates the circumstances in which vital events have not been registered and resolves problems so the record can be completed and filed. This class differs from the Vital Records Manager in that an incumbent of the latter manages a vital records section.

Responsibilities

Explains and enforces Vital Records laws, rules, and standard operating procedures as they apply to the electronic registration of vital events. Coordinates, schedules, and conducts agency specific and specialized training of the state registration and issuance system for internal and external stakeholders.

Contacts stakeholders, such as funeral homes, health care facilities, county clerks, physicians, and local health departments for the purpose of obtaining information to accurately file vital events in a timely manner.

Audits non-compliant stakeholders by reviewing files and correlating data to make recommendations for corrective actions. Evaluates statistical reports to determine if community agencies responsible for filing vital events accurately are in compliance with the laws and rules.

Uses and is proficient in multiple browsers, including but not limited to Chrome and Firefox, and video conferencing platforms; teaches external stakeholders how to use the State's registration of birth, death, marriage and divorce and the issuance of those records in multiple browsers. Manages application credentials for end users.

Creates power point presentations for training and informational sessions. Determines logistics, resources, and materials needed for training of community agencies on the laws and rules of Vital Records processes.

Interacts with community agencies to obtain or provide required information about the process of filing current vital events through email, telephone call or traveling to the designated site. Utilizes customer relation management system in responding to inquiries from external stakeholders regarding electronic registration of Tennessee vital events.

Competencies (KSA's)

Competencies:

Customer Focus

Tech Savvy

Collaborates

Communicates Effectively

Optimizes Work Processes

Knowledges:

Clerical

Customer and Personal Service

English Language

Skills:

Active Learning and Listening

Troubleshooting

Learning Strategies

Writing

Instructing

Abilities:

Deductive Reasoning

Inductive Reasoning

Problem Sensitivity

Written Comprehension

Tools & Equipment

Computer

Telephone

Copier

Scanner

TN Driver Standards

State of Tennessee positions that may involve driving responsibilities require candidates to meet the following minimum driver qualifications:

• A valid driver's license
• For the past five years, the candidate's driver record must not have record of the following violations: driving under the influence (DUI), reckless driving, license suspension for moving violations, more than 4 moving violations.

Please include your Driver's License Information under the Licenses and Certifications section of your application.

**Agencies may allow an exception based on other factors.