Vice President Residential Treatment Services
Rochester, NY
JK Executive Strategies is partnering with a mission-driven human services organization in search of a Vice President of Residential Treatment Services. This role will oversee over 220 beds across four residential treatment campuses in New York State, providing strategic, operational, and financial leadership to a large, dedicated team.
This is a unique opportunity to lead high-impact programs that support youth and families through trauma-informed residential care. The ideal candidate is an emotionally intelligent, value-driven leader with strong judgment, resilience, and a commitment to both staff development and long-term client success. A consistent, visible presence across campuses is key to aligning day-to-day operations with the organization's broader mission.
Responsibilities
- Strategic Leadership: Develop and execute short- and long-term strategies for residential treatment services that align with organization's vision, mission and values.
- Disciplined Execution: Foster a culture of operational discipline, ensuring the consistent execution of tactics and adherence to standardized business processes and practices to drive continuous improvement, quality, efficiency and measurable outcomes.
- Operational Oversight: Ensure high-quality, family-driven, youth-guided, culturally aware, and trauma informed services across multiple residential treatment campuses; implement systems and processes that support operational excellence and client-centered care.
- Staff leadership and Development: Build, mentor, and lead high-performing diverse management teams. Invest in professional development for management teams and empower accountability at all levels.
- Financial Management: Manage program budgets with full P&L accountability. In collaboration with Finance, develop sustainable annual budget; monitor financial performance and optimize resource utilization. Ensure current/future financial and operational success through prudent fiscal management and decision-making, timely actions and thorough risk analysis.
- Regulatory Compliance: Maintain full compliance with all local, state (including and not limited to OCFS, OMH, OPWDD, DOH, and etc.), federal, and/or otherwise regulatory requirements & standards; lead audit preparation and continuous improvement efforts in collaboration with support departments.
- Emotional Intelligence and Organizational Fortitude: Exhibit emotional maturity and strategic foresight to lead through complex situations, balancing empathy with the decisions needed to prioritize long-term organizational health and client outcomes.
- Interdepartmental Collaboration: Effectively collaborate across a highly matrixed organizational structure to maximize shared resources, alignment, and innovation.
- Program Quality and Innovation: Promote and support a culture of continuous improvement, evidence-based practices, and service excellence across residential treatment services.
- Stakeholder Engagement: Develop strong, trusted relationships with staff, funders, oversight agencies, families, and community partners. Further the organization's identity as a thought partner in the child-serving sector.
- Crisis Management: Provide steady, decisive leadership during critical incidents to ensure safety, compliance, and business continuity.
- Growth & Demand Management: Implement program lifecycle process for residential treatment services; continuously assessing public health trends (i.e., referral patterns, service catchment, etc.) to remain nimble and responsive to community needs.
- While this job description covers many aspects of the role, employees may be required to perform other duties as assigned.
Leadership Duties
- Leadership: Communicates, supports and links the organization's mission, vision, values, goals, and strategies to everyday work and establishes clear, meaningful, challenging, and attainable objectives and expectations that are aligned with those of the organization.
- Management: Aligns the right work with the right people; delegates tasks according to people's strengths and interests. Ensures staff has the skills and resources to be successful. Provides staff with coaching, training and opportunities for growth to improve their skills. Treats staff fairly and consistently. Shares accountability when delegating and involves staff in setting their performance goals.
- Governance: Ensures organizations policies, procedures and all applicable governmental laws/regulations/guidelines are followed. Makes decisions and has authority to implement decisions in conjunction with the leadership structure of the given area of responsibility.
Core Competencies
- Communication Excellence: Clear, compelling communicator with strong communication and presentation skills; including the ability to share strategic and operational insights with peers, staff, funders, oversight agencies, families, community partners, and donors
- Disciplined Operational Mindset: Proven ability to operationalize strategy through tactical execution, standardization of processes, and systemization of workflows
- Financial Acumen: Strong budget management, financial planning & analysis, and P&L responsibility experience
- Emotional Intelligence and Courageous Leadership: Demonstrate ability to balance empathy with decisiveness, communicate difficult messages, and sustain organizational focus during times of change or adversity; exceptional ability to build trust, influence organizational culture, and resolve conflicts diplomatically in a diverse, matrixed environment
- Change Management: Experience leading organizational transformation, operational improvement, and/or strategic growth initiatives
- Problem-Solving and Decision Making: Strong critical thinking and judgement skills; ability to act decisively
- Technology Proficiency: Proficient in the use of Electronic Health Records (EHRs), case management systems, and Microsoft Office applications (e.g., Excel, Word, PowerPoint, etc.)
Requirements
- Master's degree in social work, public health, human services or related field – or an equivalent amount of education, experience, and/or licensure required
- Minimum 10 years of progressively responsible leadership experience in residential treatment services, human services, behavioral health, or healthcare settings; strong understanding of child-serving sector is essential
- Minimum of 5 years in a senior executive role overseeing operational and financial performance managing multiple program areas, complex service delivery systems and external partnerships
- Unrestricted, valid NYS driver's license for a minimum of 1 year with a clean driving record and minimum insurance coverage that meets agency standards.
Salary Range
JK Executive Strategies is an Equal Opportunity Employer. It is the policy of JK Executive Strategies to provide equal opportunity in employment and conditions of employment to all individuals regardless of age, race, color, religious beliefs, national origin, sexual orientation, gender identity, sex, veteran or military status, disability, pregnancy-related condition, predisposing genetic characteristics, genetic information, marital status, familial status, prior arrest, domestic violence victim status, non-job related convictions, participation in lawful activities outside of our workplace, or any other status protected by law.