Vice President, Production Services Application Support II - Hispanic Technology Executive Council : Job Details

Vice President, Production Services Application Support

At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world's financial system, we touch nearly 20% of the world's investible assets. Every day, our 50,000+ employees bring their perspectives to create solutions that benefit businesses, communities, and people worldwide.

We are recognized as a top employer for innovation and inclusivity. Through our unique ideas and talents, we help make money work for the world. This is #LifeAtBNY.

We are seeking a future team member for the role of Vice President, Production Services Application Support II to join our AI-Hub team. This role is based in Pittsburgh, PA, or Lake Mary, FL, with a requirement of 4 days in the office per week.

In this role, you will:

• Resolve and triage issues related to critical applications, servers, networks, and overall application health.
• Maintain the operational stability and integrity of BNY's AI Hub platform used by other Lines of Business.
• Develop and maintain standard procedures for troubleshooting and resolving events.
• Collaborate with AI Hub engineers to reduce mean time to resolution and improve service delivery.
• Maintain communication with vendors and team members to stay updated on domain issues.
• Interact regularly with internal customers and support teams, addressing both technical and non-technical requirements with professionalism.

Qualifications:

• Bachelor's degree in computer science or a related field, or equivalent work experience; advanced degrees are a plus. 8-10 years of diverse IT experience, with experience in securities or financial services preferred.
• 3-5 years of hands-on experience in technology support, including Java, Python, Networking, Windows, Unix, and Mainframe troubleshooting.
• Proficiency in SQL and Splunk for log analysis and dashboard creation.
• Knowledge of AI & ML, Agents, Models, and core AI technologies.
• Experience with Microsoft Azure and Google Cloud Platform (GCP).
• Familiarity with ITIL Service Management processes in an enterprise environment.

Self-motivated with strengths in initiative, dependability, and teamwork.