Vice President, Product Management and Digital Delivery - 9/11 Memorial and Museum : Job Details

DEPARTMENT: Information TechnologyREPORTS TO: Chief Information OfficerCLASSIFICATION: ExemptSALARY: $139,000 – $149,000 per yearDATE: July 2025The Vice President of Product Management & Digital Delivery is a strategic leader responsible for shaping and executing the organization's digital vision across web platforms, mobile experiences, and in-gallery technologies. This role oversees the full lifecycle of digital products, ensuring they are user-centered, mission-aligned, and technologically sound.Reporting to the Chief Information Officer, the VP leads a cross-functional team and collaborates with departments across the organization—including Marketing, Education, Exhibitions, and Advancement—to deliver impactful digital experiences. The role requires a strong foundation in product management, digital strategy, and project execution, with a proven ability to lead teams and manage complex initiatives.In addition to overseeing the flagship website and digital engagement tools, this role is responsible for ensuring system security and compliance, establishing data governance policies, managing vendor relationships, and developing strategic roadmaps. The VP will also play a key role in supporting the Marketing team's use of Salesforce, helping to optimize campaigns, engagement, and donor/member conversion.This is a high-impact role for a mission-driven leader who thrives at the intersection of technology, storytelling, and organizational growth.ESSENTIAL FUNCTIONSLeadership & Strategy

• Lead the vision, strategy, and execution of all digital products and platforms, ensuring alignment with organizational goals.
• Manage and mentor a cross-functional digital team, fostering a culture of collaboration, innovation, and accountability.
• Develop and maintain strategic product and technology roadmaps.

Product & Project Management

• Oversee the full lifecycle of digital products, including websites, mobile platforms, and in-gallery interactives.
• Apply project management best practices to ensure timely, on-budget delivery of digital initiatives.
• Collaborate with internal stakeholders to define product requirements, prioritize features, and manage execution.

Digital Experience & Optimization

• Direct the design, content, and user experience strategy for the organization's flagship website and digital properties.
• Monitor and analyze digital engagement metrics to optimize user journeys and conversion funnels (e.g., ticketing, donations, memberships).
• Ensure digital platforms meet accessibility and usability standards.

Salesforce & Marketing Support

• Partner with the Marketing team to support and optimize Salesforce usage for campaigns, engagement, and donor/member conversion.
• Identify and implement enhancements to Salesforce workflows, integrations, and reporting.

System Security & Compliance

• Ensure adherence to security protocols and compliance standards across all digital systems.
• Collaborate with IT and legal teams to conduct audits and implement risk mitigation strategies.

Data Governance

• Establish and oversee data governance policies to ensure data accuracy, security, and accessibility.
• Work with data owners to define standards, stewardship roles, and data lifecycle practices.

Vendor & Budget Management

• Manage relationships with third-party vendors, including selection, negotiation, and performance oversight.
• Develop and manage budgets for digital initiatives, including Salesforce-related projects.

Cross-Functional Collaboration

• Serve as the primary liaison between digital, IT, and programmatic teams to align technology with mission-driven goals.
• Support marketing, communications, and advancement teams with digital tools for campaigns, events, and outreach.

Event & Content Support

• Lead digital planning and support for major events, including live streaming and real-time content updates.
• Oversee the programming of high-traffic web pages to ensure timely and relevant content delivery.

QUALIFICATIONS/SKILLS REQUIREMENTEducation & Experience

• Bachelor's degree in a relevant field (e.g., Digital Media, Computer Science, Business, Marketing Technology, or related discipline)
• 10+ years of progressive experience in digital product management, with at least 5 years in a leadership role.
• Proven track record of managing large-scale, public-facing digital platforms and delivering measurable outcomes.
• Experience supporting marketing and engagement strategies through CRM platforms, particularly Salesforce.

Core Competencies

• Strong leadership and team-building skills with the ability to inspire, mentor, and manage cross-functional teams.
• Deep expertise in digital product lifecycle management, user experience design, and agile project delivery.
• Strategic thinker with the ability to translate organizational goals into actionable digital initiatives.
• Excellent communication and interpersonal skills, with the ability to engage both technical and non-technical stakeholders.

Technical & Operational Skills

• Proficiency in web technologies, CMS platforms, and digital analytics tools (e.g., Google Analytics, Hotjar).
• Working knowledge of Salesforce, including campaign management, data integration, and reporting.
• Familiarity with accessibility standards (e.g., WCAG) and inclusive design principles.
• Experience with data governance, privacy regulations (e.g., GDPR), and digital compliance frameworks.
• Strong vendor management skills, including contract negotiation and performance oversight.
• Budget planning and financial management experience for digital and technology initiatives.
• Proficiency in project management tools (e.g., Jira, Asana, Trello) and methodologies (Agile, Scrum, Waterfall).

Soft Skills

• Excellent communication and interpersonal skills, with the ability to translate technical concepts for non-technical stakeholders.
• Strategic thinker with strong analytical and problem-solving abilities.
• Highly organized, self-motivated, and able to manage multiple priorities in a fast-paced environment.
• Passion for mission-driven work and a commitment to delivering meaningful digital experiences.

REQUIRED SUPPORT FOR ORGANIZATIONAL EVENTS

• Participate in the Annual 5K Fundraiser and September 11th Commemoration.
• Assist with other special projects and events in support of the 9/11 Memorial & Museum mission, as assigned.

The National September 11 Memorial & Museum (9/11 Memorial & Museum) is an equal opportunity employer. Applicants who meet the qualification requirements of the role will receive consideration without regard to their race, color, religion, sex, sexual orientation, age, national origin, disability, status as a protected veteran, or any other characteristic protected by applicable law. The 9/11 Memorial & Museum endeavors to make reasonable accommodations for applicants with disabilities and other accommodation needs under applicable law. If you are an individual with a legally recognized accommodation need and require assistance during the application process, please contact Ronni Cantor at [email protected] with your specific accommodation request.The 9/11 Memorial & Museum is committed to an organizational culture that supports and reinforces our institutional values including our commitment to inclusive representation. We are committed to reflecting the unique experiences of the nearly 3,000 victims who were killed indiscriminately in the 1993 and 2001 terrorist attacks and the wider communities impacted in lower Manhattan, at the Pentagon, and near Shanksville, PA.Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.