Vice President Operations - Din Tai Fung North America : Job Details

Overview

Director-level role: VP of Operations for Din Tai Fung North America. The VP of Operations is a senior leader responsible for driving operational excellence across all restaurants and central kitchens, blending strategic leadership with hands-on oversight to elevate the guest experience, enhance team member engagement, deliver financial results, and support scalable growth.

Base pay range

$240,000.00/yr - $310,000.00/yr

DIN TAI FUNG RESTAURANTS

Job Title: VP of Operations

The base salary or hourly wage range for this role will vary based on multiple factors, including but not limited to prior experience, relevant expertise, current business needs, and market factors. Range is not inclusive of potential bonus or benefits. Your recruiter can share more information about the salary range and other factors during the hiring process.

About the Role

The VP of Operations is a senior leader responsible for driving operational excellence across all restaurants and central kitchens. This role blends strategic leadership with hands-on operational oversight to elevate the guest experience, enhance team member engagement, deliver financial results, and support scalable growth. As a key member of the executive team, the VP of Operations sets the tone for excellence in execution, innovation, and culture.

Responsibilities

• Guest Experience & Operational Excellence: Lead initiatives that elevate the guest experience by optimizing service models, improving food quality, and leveraging technology to streamline operations. Establish and scale systems that ensure consistent execution and hospitality across all locations.
• Team Member Experience & Culture: Champion a workplace culture aligned with our Team Member Value Proposition. Support locations in providing an engaging, inclusive, and high-performing environment where team members are empowered and recognized.
• Talent Strategy & Leadership Development: Build and sustain a strong bench of leadership by attracting, retaining, and developing top talent. Own the strategic talent pipeline by selecting top talent, strengthening leadership capabilities, and fostering a culture of accountability.
• Financial Commitments & Operational Efficiency: Drive revenue growth through optimized throughput. Manage labor, COGS, and general operations to control expenses. Analyze trends and partner with Finance to drive informed, profitable decisions.
• Regulatory Compliance: Drive the creation of and execution of processes, practices and procedures that ensure all locations adhere to relevant health, safety, labor, and industry regulations. Deliver a safe product.
• Brand Reputation and Expansion: Protect and grow the brand by ensuring operational consistency and readiness for growth. Collaborate cross-functionally on new restaurant openings to ensure site readiness, talent deployment, and day-one excellence in execution and guest experience.

Job Requirements

• 10+ years of multi-unit operations leadership experience, preferably within high-growth restaurant or hospitality brands
• Proven ability to scale systems, people, and processes in a fast-paced environment
• Strong P&L management experience, with a track record of improving financial performance
• Deep knowledge of restaurant operations, food safety, and guest service standards
• Experience leading and developing high-performing teams
• Exceptional communication, collaboration, and change leadership skills

Preferred Requirements

• Bachelor's degree in Business, Hospitality, or a related field; MBA preferred

Essential Functions

• Standing long hours
• lifting 20+ lbs
• hot and cold temperature exposure

NOTE: This job description does not state or imply that these are the only duties to be performed by the employee occupying the position. Employees will be required to perform any other job-related duties assigned by their supervisor.

Din Tai Fung is an Equal Employment Opportunity Employer M/F/D/V. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. E-Verify notice and related information is provided where required by law. To learn more about E-Verify, please visit:

Applicants must be 18 years or older.

Seniority level

• Executive

Employment type

• Full-time

Job function

• Business Development and General Business
• Industries: Restaurants

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