Vice President of Product – HR, Finance, and Corporate Services - Gap : Job Details

Gap Inc. is seeking a future-forward, AI-native executive to serve as the Vice President, Enterprise Customer Journey, responsible for leading the digital product transformation across the company's internal corporate platforms, including HR, Finance, Legal, Franchise, and Marketplace functions. This leader will be a pivotal member of our Global Technology Solutions team—a strategic partner to business leaders and an enabler of employee success, enterprise efficiency, and digital-first ways of working. This role calls for a visionary product executive who can deliver human-centered, AI-powered platforms that serve as the backbone of Gap Inc.'s performance-driven, people-first culture. The ideal candidate brings deep product and platform leadership experience, combined with strong financial acumen, fluency in enterprise technologies like Workday and Anaplan, and a passion for delivering intuitive, high-impact employee and corporate experiences.

Enterprise Product Strategy

• Define and own the enterprise product vision and roadmap across HR, Finance, Legal, Franchise, and Marketplace systems.
• Collaborate with C-suite leaders (CHRO, CFO, General Counsel, and Global Operations) to align digital solutions with business strategies and functional needs.
• Lead transformation initiatives that modernize legacy tools, improve decision-making, reduce friction, and elevate the employee and partner experience.

HR, Finance & Legal Platforms

• Oversee the evolution of Workday and HR tech stack to deliver personalized, self-service, mobile-friendly employee journeys—spanning hiring, learning, performance, benefits, and career development.
• Lead product direction for finance planning and operations tools, including Anaplan, to improve forecasting accuracy, budgeting agility, and scenario modeling through AI and automation.
• Support Legal and Compliance functions with governance, risk, and policy management solutions that streamline enterprise alignment and mitigate risk.

Franchise & Marketplace Enablement

• Build scalable digital platforms to manage franchise and marketplace partners, ensuring smooth onboarding, performance tracking, and brand consistency.
• Deliver visibility, reporting, and enablement tools that empower business teams to support external stakeholders efficiently and effectively.

Employee-Centric Product Design

• Champion human-centered design principles to ensure platforms are intuitive, engaging, and efficient for all employees and corporate partners.
• Lead journey-based thinking across internal experiences, understanding that the employee is the internal customer—worthy of frictionless and empowering tools.

AI, Analytics & Data-Driven Decisioning

• Activate data and insights across platforms through embedded analytics and integrations with advanced decisioning tools.
• Utilize AI/ML to improve talent forecasting, workforce planning, financial modeling, and personalization at scale.
• Ensure the effective use of Adobe Customer Journey Analytics, dashboards, and reporting that support decision-making across the enterprise.

Leadership & Culture

• Build and lead a high-performing team of product managers and platform owners focused on internal enterprise journeys.
• Foster a culture of experimentation, inclusion, agility, and performance aligned with Gap Inc.'s values.
• Serve as a key voice across executive product, technology, and operations forums—driving alignment, prioritization, and investment decisions.

• 12–15+ years of progressive product management experience in enterprise systems or corporate platform leadership roles.
• Proven success modernizing HR and Finance platforms (Workday, Anaplan, etc.) and delivering digital transformation at scale.
• Strong financial acumen and deep understanding of finance operations, planning cycles, and cost/value management.
• Experience leveraging AI, automation, and embedded analytics to drive decisioning and business impact.
• Executive presence and ability to collaborate cross-functionally with business, technology, and operations stakeholders.
• Track record of leading large product teams and managing capital portfolios or major transformation programs.