Vice President of Operations and Facility Experience - The National Council of Young Men’s Christian Associations of the United States of America : Job Details

POSITION SUMMARY:

Reporting to the Chief Operating Officer, the Vice President of Operations and Facility Experience provides strategic leadership, direction, and oversight for branch operations across the YMCA of the Triangle. This role is responsible for ensuring operational excellence, strong financial performance, and alignment with the Association's mission and strategic priorities. The Vice President works collaboratively with Association leadership and peer vice presidents to strengthen the full scope of operational systems, team development, and organizational impact. While supporting association-wide operations, this position has a specific focus on leading and developing a portfolio of key YMCA branches: Alexander Family YMCA, Poyner YMCA, Southeast Raleigh YMCA, A.E. Finley YMCA and the Kerr Family YMCA. Please note that some of these branch portfolio assignments may be subject to change.

In addition to branch leadership, and in collaboration with the Properties and Facilities team, this role provides strategic guidance in the planning and execution of capital maintenance and capital improvement projects across YMCA facilities and campuses. This work is approached with intentionality and timed and activated thoughtfully to minimize disruption to programs, members, and participants.

Key areas of responsibility include building high-performing, mission-driven teams; fostering strong community relationships and partnerships; supporting philanthropy initiatives; and ensuring effective and consistent business practices and risk management protocols. With a focus on innovation, collaboration, and inclusion, the Vice President plays a critical role in advancing the YMCA's impact, developing leaders, and ensuring that operations are responsive, equitable, and aligned with the Y's purpose of strengthening community for all.

• Bachelor's degree and a minimum of ten years of commensurate experience in YMCA operations or other membership-based organization with a track record of success and growing profitability.
• Proven leadership and relationship-building skills.
• Demonstrated ability to encourage teams and staff; able to actively coach, mentor, and lead through complex initiatives, change, and challenges.
• Demonstrated ability to multitask, work under pressure, and meet deadlines with quality and excellence.
• Strong financial management skills, with the ability to develop, implement, and manage complex budgets, evaluate financial performance, and take proactive and decisive action when needed.
• Outstanding communication skills – including writing, presentation delivery, facilitating meetings, and public speaking, both in-person and through virtual platforms.
• Demonstrated ability to work with community partners, third-party organizations, and high-level volunteers to move work forward.
• Highly proficient with Microsoft 365 Office applications (e.g. Word, Teams, SharePoint, PowerPoint, OneDrive, PowerBI, Excel and Outlook).
• Ability to quickly understand and use data to drive business decisions and planning.
• Excellent organizational and time management skills.
• Strong collaboration and influential leadership skills.
• Strong understanding of business imperatives, strategic priorities, funding opportunities, and proven success in strategy development, implementation, and tactical execution.
• Demonstrated and successful experience assessing situations, defining problems, collecting data, and drawing valid conclusions.
• Proven ability and capacity to address and resolve employee conflicts and work toward/find equitable solutions.
• An outstanding commitment to the YMCA Mission and Purpose, with the proven ability to model and teach unifying behavior to support Y culture and develop high-performing and collaborative teams.
• Ability to maintain a high level of confidentiality and professionalism.
• Ability to manage and accomplish multiple projects and work assignments with little supervision.